Extended Stay America - Kansas City - Shawnee Mission in Merriam

2 stars for a 2 star hotel. Had a roach scurry towards me from under the sink area and found hair still in the bath tub and "cleaned" wash towels. You get what you pay for I guess. The police do show their presence in the parking lot very often which is good but at the same time makes you think why do they have to be there...I will say the girl at the front desk with the neck tattoos was nice and had good customer service

Dirty. The room appeared older which is fine but when I went to put my child to bed her feet were covered in dirt from walking barefoot on the floor (we were only here for about 10 min that she walked barefoot). I used a baby wipe and rubbed 1 arms length and this is what it looked like. When was the last time they cleaned.

DO NOT STAY HERE! The room was disgusting and I found multiple roaches. The room was not clean. Nothing worked. NO wifi. Someone had removed the batteries from the TV remote. I am planning on calling the Health Department and any other entity that can shut this place down. BEWARE.

I stayed for 6 months while going thru a divorce, and it's really not that bad. Room rates are reasonable, the staff is mostly friendly and most of the guests are nice (many are long-term, so I got to know many neighbors). They've upgraded many of the rooms with new flooring, paint, mattresses and window coverings and it's a good value for the money. They do regular pest control and provide clean towels and sheets upon request. It's convenient to a lot of food and shopping too. I'd stay here again.

My partner and I travel for work. He has stayed in Extended Stay America hotels all across the country for almost 2 years, I just recently joined him in his travels. This Extended Stay in Shawnee Mission has turned us away from ever staying in Extended Stay Americas ever again. The customer service at this establishment is nothing but appalling. A woman named Sasha was absolutely hostile and aggressive for NO REASON. Only after reading recent reviews have we learned her last name, so she has a history of treating tenants in this manner. My partner went up front to rent a vacuum & get more toilet paper. He stated that Sasha was short & rude, obviously irritated. She handed over the vacuum and 1 roll of toilet paper. When he asked if we could get another one, she responded that only "1 roll per room", which would be fine if she didn't say it with the utmost irritation in her voice. My partner made a comment about a little customer service going a long way in response to her attitude and Sasha responded with "If you don't like it, you can move out". My partner responded to THAT with "I'm not moving out, I'll just leave a bad review." to which Sasha immediately snapped, took the vacuum back and told him that we have until 9pm to move out. So, she kicked us out for calling out her shitty attitude. Which now that we see the previous reviews of her shitty behavior, do we see why she snapped. When my partner came back into the room and told me what happened, I went up front to try and de-escalate the situation and find out what happened from their side while he called corporate. When I walked up to the desk I was greeted by Sasha with a very unenthusiastic "can I help you" without even looking at me. I politely asked if she was the person that was helping my partner with the vacuum, to which she immediately became hostile and told me we had until 9pm to move out. I said, "I'm just trying to find out what happened" to which she just kept repeating "you have until 9pm to move out" aggressively. Since I didn't immediately leave, she decided that we needed to move out now or she was going to bar me from my room and promptly called the police on me stating that we were refusing to leave (which we weren't). She simply kept talking over me, getting louder and louder. I asked if she was okay because I could see she was physically shaking and she got even more hostile towards me. When the police showed up, they were calm, and we had no issues with them. They were polite and stayed to make sure we could get our stuff and leave peacefully without her coming at us even more. Not once did I raise my voice or be rude to her, I asked for a manager to which she ignored. There was also a man sitting in the armchair up front as well, another tenant, that said and did nothing but sit there the whole time. Once the police were there she yelled "and you have a dog that isn't in the system so you can get out RIGHT NOW" When I tried telling her that he is my SERVICE DOG and we brought him up here when we checked in, she just kept yelling over me. They also refuse to refund us for the extra week we had paid for because they say they didn't have my dog on the account. If the young lady did not add him to the account, how is that our fault? If that's the case, why did we have a "Pet Inside" magnet on our door? Sasha obviously has a history of this which is apparent by the previous review(s) naming her specifically and her hostile behavior, and the fact that she hasn't already been fired is astounding to me. We are currently escalating the issue to corporate to get our week of rent back. If the owner reads this, please take into consideration that they are CHARGING us for my SERVICE DOG by refusing to give us our refund stating the dog as the reason. There is no damage to the room either; I have video proof of that. To any union members reading this, stay FAR AWAY unless Sasha is removed from the company. Sasha literally caused me to have a PTSD episode and has cost us over $1,000 in room rent due to the last-minute move out and lack of refund.

This review does not reflect on most of the friendly, hard working staff. One female manager barked at me after she told me my payment method was unacceptable in my attempt to comprehend how, when that payment method is how I got the room and made two previous payments with. If that payment method is not acceptable, then refund my payments. Also, the toilet did not flush properly my whole stay. My first day, housekeeping knocked with plunger in hand, although I had not called anyone to report it. This told me that they knew the toilet did not flush properly.The water level rose when flushed. I bought a plunger rather than call the office everything I flushed the toilet. But that turned out to be more work than just driving to a gas station. I left management a note then checked out. I found a review from 3 months earlier. It said " The plumbing sucked!" Extended Stay responded, " It is never our intention to fall short of a guest's expectations. Corrective measures within the relative departmentsare currently underway to mitigate similar impacts on future guests." Well guess what folks? That was a lie to save face. Because corrective measures did not mitigate similar impacts on this future guest 3 months later. Yet they had no problem taking my money and charging full price with no refund offer or apology of any kind. That is until they read this review. I'm curious, will they not reply? Or make false promises again? Or stop ripping people off by either fixing the plumbing or offering a discount for the rooms with bad plumbing guess is no reply and business as usual. I have had good experiences at other Extended Stay locations. Management and owners make the difference.