The front desk staff was kind and accommodating. When I asked to be moved from a room directly next to the elevator (literally shared a wall), they quickly found me a quieter option. The location is also great, with plenty of food and shopping nearby.
But...
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The front desk staff was kind and accommodating. When I asked to be moved from a room directly next to the elevator (literally shared a wall), they quickly found me a quieter option. The location is also great, with plenty of food and shopping nearby.
But beyond that, my experience was disappointing. The room clearly hadn’t been deep cleaned in a long time. There were stains on the wall and residue in the bathroom, along with visible drink marks on the bedside table, something that should be wiped between guests. There was also noticeable dust in areas that should be part of routine cleaning. More concerning, I found two different types of bugs in the room. I get that it’s humid in Maryland, but multiple pests in one stay doesn’t inspire confidence.
Yes, the price is decent for the area. But I expected more from an IHG hotel, at the very least a standard of basic cleanliness. I ended up wanting to spend as little time in the room as possible. If you’re considering staying here, it might be worth looking at other options.