DoubleTree by Hilton Lisle Naperville in Lisle

Starting with the rooms: 1. Plenty of steins 2. Old furniture 3. No mini fridge 4. Sleeper sofa had broken support and springs were firmly dug in to my bones 5. Temperature adjustment won’t go past 75 up 6. Dried up snot on the walls 7. Curtains full of dust! So have plenty of joy with your allergies Service: 1. For a room of 5 (booked online) had set of two towels and two toiletries and no extra blankets or pillows in the room. Yes front desk addressed this after I brought it to their attention but I’d expect this to ALREADY be NOT and issue, considering that the room was booked AHEAD of time with specified number of guests 2. Breakfast was not included (but we paid for it). We had to have to ask for vouchers (in my opinion they should have been on my desk in my room upon check-in). I feel that if we didn’t ask for them we wouldn’t get them. Very disappointing. Location: Meh Trip type Vacation Travel group Family Rooms: 3 Service: 1 Location: 4 Rooms Must be better Walkability Two entrances none of the are convenient

Booked a room for 2 nights this past weekend on a work trip but we arrived around 9pm, so we had a late check in. After we settled in, I went to take a shower & noticed when you turn the handle to hot, only small drips of water would fall. We struggled through our shower that night because we were too tired to complain, however, early that morning before going to work, I called to address the issue which the front desk associate was very courteous & understanding. He heard my complaint & immediately changed my room to what I thought was a better one. Everything was fine, up until it was time to come from work & shower 😒 I hadn't noticed at first, during my shower, that there were 2 (obvious)boogers in the shower. How disgusting‼️ I was super freaked out & disgusted, I almost threw up!!! As a person who has worked in housekeeping at 4 star hotels, for 5 years, I couldn't believe a housekeeping supervisor turned over the room. This is sooo not acceptable!! This hotel needs better management. They obviously don't care about the property. Just there for a check! The person who cleaned needs better training as well. The price per night for the cleanliness doesn't add up. I've stayed at cheaper motels that are wayyyyy cleaner than this & take pride in that. Trip type Business Travel group Family Rooms: 1 Service: 4 Location: 5

My stay at the DoubleTree by Hilton in Lisle, Illinois, was a great experience with excellent service, a clean and spacious room, and a few small areas for improvement. Check-in was one of the best I’ve had in a while. The front desk staff was friendly, bubbly, and attentive—an asset to the company. The night shift employee addressed me by name each time he saw me, which was a nice personal touch. Morning and checkout staff were also warm and welcoming. I stayed on the sixth-floor executive level. While they no longer offer breakfast on this floor (a change since COVID), the room was spacious and clean. Only a minor cleanliness issue—a spill on the side of the TV cabinet that was only visible under certain lighting. The room had a coffee maker, hair dryer, two luggage stands, four lamps, a closet, and two bathrobes. The closet included ample hangers, an ironing board, and an iron. The bathroom had a drawer with a spare toilet paper roll and a hair dryer. However, there was no refrigerator, which was inconvenient, especially for an executive floor. There was also no bedside clock, which I actually liked since hotel clocks are usually too bright. The towels were thin and not what I’d expect at this level. The onsite restaurant, 3003 Thirty 0 Three, was solid. For dinner, I had a large, satisfying burger with thick, shoestring-style fries. My server was friendly and attentive, mentioning she had just returned to work after medical leave and that the restaurant recently upgraded its point-of-sale system. I ordered unsweet tea and was happy to learn they had brewed tea—something not always easy to find in Illinois. However, it was so strong and bitter that it was undrinkable, almost like a concentrate. Later, another server pointed out that it had been brewed double strength and should have been diluted before serving. By the time I realized the issue, I had already switched to water and begun eating, so it was disappointing. Breakfast was a buffet with bacon, sausage, eggs, potatoes, oatmeal, pancakes, French toast, cereals, fruits, yogurts, and bread choices. The bacon stood out as particularly good. The restaurant staff were friendly and attentive. One big downside was the hotel’s coffee policy. There was no complimentary coffee anywhere outside of the in-room coffee packs. All coffee, including to-go cups from the restaurant, was charged at $4, which I found ridiculous. The lobby was large, spacious, and well-maintained—I even saw a staff member spot-mopping. Housekeeping staff were friendly and greeted me when I encountered them. I also noticed some seemingly antique pieces throughout the hotel, including a unique, possibly bronze water fountain and green marble with a brass lamp motif. These details added character, though I’m not sure if they’re original to the hotel or salvaged from elsewhere. The staff all seemed genuinely happy, which suggests strong management and a good work environment. One major issue is that the hotel’s website and app contain outdated and misleading information. They still claim breakfast is available on the executive floor and that there is an open executive lounge, despite these services being discontinued since COVID. These changes were not recent, so it feels misleading and dishonest that they haven’t been updated after several years. Overall, the hotel staff, from the front desk to housekeeping to restaurant employees, were consistently pleasant and attentive, which made for a great experience. While the lack of a refrigerator, thin towels, no complimentary coffee, the tea mishap, and outdated app and website information were drawbacks, the service, cleanliness, and atmosphere made for an enjoyable stay. Trip type Business Travel group Solo Rooms: 5 Service: 5 Location: 5 Walkability There's nothing within walking distance Hotel highlights Quiet

Quick visit with my son, the style of the hotel is older but it's well kept up. The staff is really great too, very friendly and helpful. We had dinner on-site and it was great. The nachos were fantastic! Mario our server was great too. We spent some time in the pool as well, it's well maintained along with the hot tub. It's easy to get to off the interstate. We had to leave before breakfast so can't speak to that. I would definitely stay here again. Trip type Vacation Travel group Family Rooms: 5 Service: 5 Location: 5 Food & drinks Nice restaurant and bar, good menu and selection. Hotel highlights Great value

Unfortunately, this was probably the worst customer service experience I can recall. The day I booked our business travel, the Hilton mobile app and website were experiencing issues, and I errantly booked two reservations, both for three rooms and two nights. Since I wasn't receiving any digital confirmation, I called the hotel, and the person that answered the phone checked our group in for three rooms. As we made our drive to the hotel, I also digitally checked in, as I received a notification from the app to do so. Unfortunately, the two confirmation numbers were not displayed on the same page of the app, so I had no idea that I was checking in for a duplicate reservation. When we arrived, I was presented with three keys and was not told that there were a total of six rooms under my name. The following day, I received an email from the front desk manager asking me to call the hotel as they questioned whether I needed six rooms, as housekeeping noted that three rooms had been unoccupied. I didn't see this email until the following day. Hilton has my phone number, as I am a Hilton Honor member, but they never attempted to call me. Upon checking out, all three staff members at the front desk made it abundantly clear that they suspected there was an issue. However, instead of helping to resolve the issue, they were prompt to blame me for the error. The front desk manager, challenged me incredulously when I told him that I hadn't checked my email. He told me that he would have housekeeping look at the rooms we didn't stay in to confirm they were unoccupied and call me back. I still haven't received a call one week later. My two coworkers were mortified by the treatment I received. The lack of empathy and disregard for customer service was staggering. Yesterday, I finally received an email from the front desk manager indicating that they were unwilling to refund the six erroneously reserved nights citing that I had digitally checked in to three rooms and also checked in at the hotel for the other three rooms. This is true, however, the response lacks any regard for my intentions, nor the fact that Hilton's app and website were at least in part responsible for the duplicate reservations. I am responsible for the reservation and payment of approximately seventy or more nights of hotel stay annually for my own travel and the travel of my employees. Hilton has always been a desirable brand for us to stay with. However, due to this experience and lack of any attempt to make the situation right, I will very intentionally not be booking Hilton properties moving forward unless the six unnecessary nights of stay are refunded. It is clear that this particular property has deep rooted culture problems and lacks customer service training. It makes me question the entire Hilton brand when this type of behavior is tolerated. It should be noted that we received fantastic service by the wait staff in the restaurant at breakfast. The two gentlemen serving us were efficient and gracious, and the food was good. I have also had conversations with two customer service agents at the Hilton corporate level, and both of the people I have spoken with were well trained and a pleasure to speak with. They have escalated my concern, and I am awaiting a response from a corporate manager. In summary, I would strongly encourage travelers to avoid this property. There is a Sheraton within walking distance of this location. I haven't stayed there yet, but it can't be any worse than this Hilton. Trip type Business Travel group Friends Rooms: 3 Service: 1 Location: 4 Rooms The rooms at this location are extremely dated. I'm guessing that they were decorated in the early 90's, but they are clean. The technology, or more accurately, lack of technology in the rooms was kind of shocking. Food & drinks The food and drinks were good! Noteworthy details Horrible customer service.

I would have given 5 stars but there are some updates needed to the hotel. Staff was fantastic and unlike other reviews I was offered the warm cookie etc. The room was comfortable no issues with the bed, pillows soft. Tvs are smaller but doesn't bother me. My main thought on the rooms is at least a microwave would be nice or an option for a room with one and a mini fridge. I didnt see those options for upgrade at all. Carpet wall paper showers etc all a little outdated but nothing was dirty or not working. They do offer daily room cleaning which is not normal anymore and appreciated. Staff was pleasant, hotel was good value and comfortable. It's a nice area to stay in too. Trip type Business Travel group Solo Rooms: 4 Service: 5 Location: 5

Horrible experience with the waiters at the restaurant. They're supposed to bring out silverware for the guests when they sit down for the breakfast buffet. We sat down for 15 minutes and still nothing. Then another family sat down and they got their silverware immediately. We had to raise our hands to ask but then they only brought out 3 sets (we had 4 people), and left before we could ask for more. I had to use the yogurt spoon to eat my breakfast. Throughout the entire time their attitudes were incredibly dismissal of us. No greetings or anything when we got in, but another guest walked in and they were like "Would you like a cup of coffee sir?". Okay I guess we are Asians, and we don't look rich, but we are paying like everyone else. Come on. Choose another profession if you can't be hospitable in a freaking hotel. I will never stay at this hotel again. Trip type Vacation Travel group Friends Rooms: 3 Service: 2 Location: 4

The pool and hot tub were nice and it wasn’t very busy! Room however was very outdated and older looking definitely need upgrades but all in all clean. Rude awakening when the fire alarm went off at 7am waking the whole family up (false alarm apparently) after that house keeping knocked on the door three times and proceeded to let them selves in while we were in the room sleeping even with the do not disturb on the door. Front desk was very nice every time we came in contact with them. So it’s 50/50 on if we’d stay again. Rooms: 2 Service: 4 Location: 3

We are set to stay on November 26-28. I booked this hotel, for one, because if said if offered free local shuttle (we are arriving via train). When I called to let them know when we were arriving by train, and needed a shuttle to meet us, … Read more on Tripadvisor