We decided to go on a little weekend get-away and take our 18 month old to The Children's Museum close by and then to Wonder World the next day. Our toddler is sensitive to high heat and the sun so I chose this hotel solely...
Read MoreWe decided to go on a little weekend get-away and take our 18 month old to The Children's Museum close by and then to Wonder World the next day. Our toddler is sensitive to high heat and the sun so I chose this hotel solely based off of the advertisement on Booking.com that claimed they had an indoor pool (and outdoor pool). Once we got there and checked in, I asked about the indoor pool and found out they didn't have one. Internally, I was pissed, but discussed a cancellation and refund of my stay since I had a backup hotel in mind that I would've chosen if all hotels had only outdoor pools. The hotel employee, a younger female with a nose ring, a tattoo of a cat face on her right arm and very calm and empathetic demeanor, explained how she couldn't do that since my booking was through a 3rd party. But she did offer $10 coupons for the bistro/breakfast for each in our party (3) and added 1000 points to my rewards account. She also asked if I'd like a later check out time but since we had an appointment at 1 at Wonder World, it wasn't necessary. The room looked nice and the bathroom shower (walk-in) was convenient, however, it was slightly mildewy, the shower pressure was pretty low and the microwave wouldn't close all the way and the light stayed on. The bed was very comfortable as it made my wife unexpectedly fall asleep minutes after settling in. The hotel had enough parking for us on this weekend and was walking distance to several places to eat and shop. We went to the pool (mostly clean) at sunset where only one other small family was there but if any more were there, it would've been crowded since the pool isn't that large and there's no hot tub or separate children's pool.
We slept well with no disturbances and utilized our breakfast bistro coupons the next morning where only 3 others were...so it was quiet. The lady at the counter was courteous and quick with our orders and Bistro Joe came to our table to ensure everything was good and had a small, friendly discussion with us. With all things considered, what saved this hotel from a 2 star review was the customer service from the employee with the nose ring/cat arm tattoo (never got her name). The amount we paid for this stay wasn't justified with everything considered and the false advertisement was my largest issue. With that said, if the rates lowered about $30-$40/room, it'd be fair.
(A special thanks for the service lady with the nose ring and cat tattoo on the right arm).
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