The staff were exceptionally welcoming, and the overall appearance of the property was very pleasant. The location is excellent—situated just off Main Street and within walking distance of numerous restaurants, bars, and nightlife options.
Unfortunately, the guest room experience was less than ideal. My room, located...
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The staff were exceptionally welcoming, and the overall appearance of the property was very pleasant. The location is excellent—situated just off Main Street and within walking distance of numerous restaurants, bars, and nightlife options.
Unfortunately, the guest room experience was less than ideal. My room, located on the fifth floor, had a very strong, musty odor upon entry. The smell was so unpleasant that I immediately left to purchase air freshener in an attempt to make the room tolerable. In addition, the in-room television would repeatedly shut off and restart every 10–15 minutes, which was disruptive.
While my stay was brief and I did not have to endure the conditions for long, the persistent odor left a lasting negative impression. The best comparison I can offer is the smell of an old farmhouse basement with damp carpet that has experienced repeated flooding, resulting in a deeply ingrained, moldy scent. A quick online search revealed that similar complaints regarding musty odors have been reported by other guests at this property, suggesting this may be an ongoing issue.
Overall, although the location and hospitality were excellent, the smell of the guest room would likely deter me from returning to this hotel on a future visit to Greenville and I would stay elsewhere.