So, I don’t like to write these reviews, but I believe it is important since I booked this room because of decent reviews. The Courtyard Marriott is usually
nice, but this location….I would make an exception. It was shiny on the outside, rooms looked like they...
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So, I don’t like to write these reviews, but I believe it is important since I booked this room because of decent reviews. The Courtyard Marriott is usually
nice, but this location….I would make an exception. It was shiny on the outside, rooms looked like they did online, but it didn’t feel very clean to me. The elevators were sticky and kinda grimy. The room looked fine upon walking in, but when I pulled my sheets down I found coarse hair and head hair that were not mine. I let that go because hair happens, but it was still kinda gross. Then, this morning I went to pull a towel from the rack and a cockroach fell to the floor! I couldn’t believe it, but yes, it was indeed a cockroach. Upon check out, my husband told the lady at the counter about this, and she just said I’m very sorry. So, I do feel as though it was taken seriously at all. Also, we booked through Hotels.com and paid through the third party and we had a $200 hold on the card. They asked for our card again when we
checked in and there was another $200 hold, and again when we checked out. So, I’m not sure what’s going on there, but we will be looking at our account very closely. I won’t be coming back here. Given, things can change with management and staff, but as of August 2025, this place (in my estimation) is not someplace I would recommend.