Do not book here!!! Read the reviews, they are all the same. I did not stay here, had a reservation with booking.com but had to cancel due to a medical emergency. My wife ended up in the hospital. Canceled my reservation and agreed to the...
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Do not book here!!! Read the reviews, they are all the same. I did not stay here, had a reservation with booking.com but had to cancel due to a medical emergency. My wife ended up in the hospital. Canceled my reservation and agreed to the fee which was the charge for the first day...which is ridiculous in and of itself, but while I was in the hospital with my wife, I received a notification asking how my stay was going. When I checked my account, I had been billed for the entire stay. When I reached out to the hotel itself, I was met with absolute disregard and basically told there was nothing she could do. I never checked in online or in person or otherwise, and they just took my money, then told me nothing could be done, at the first sign of opposition by me, she hung up the phone. When I called back she asked me if "I was ready to listen".
READ THE REVIEWS....THEY ARE ALL THE SAME...DO NOT STAY HERE OR EVEN BOOK HERE.
Editing this review......in the end, they did the right thing, and I was only charged the cancelation fee that I agreed to from booking.com. A stressful situation that can only make it worse when someone on the other end of the phone projects that they really don't don't give a shit, or says something like....there's nothing I can do. I will make it a point to call them and thank them for doing the right thing, but read the reviews.....stars don't matter.....look at the words. There is a pattern.