Stayed in a jacuzzi suite (room 232) October 26-27. The jacuzzi had black mold and grime in the jets, scratched that idea, tried to take a shower to feel at least a little cleaner but the part that holds the shower head was loose/broke so...
Read MoreStayed in a jacuzzi suite (room 232) October 26-27. The jacuzzi had black mold and grime in the jets, scratched that idea, tried to take a shower to feel at least a little cleaner but the part that holds the shower head was loose/broke so we had to hold the shower head the whole time we were in there. Whatever. Took a quick shower. Tried laying down and relaxing and the TV had no working volume on it. Turned it off and decided we just needed rest, you could’ve sworn the upstairs neighbors were Fred flintstone (not your typical upstairs noise, I live in an apartment and deal with upstairs neighbors everyday. they were so aggressive with whatever they were doing they were shaking the entire ceiling) and the next door neighbors were in and out of their room yelling and laughing and slamming the door on the way in and out until 1:30 am. We had to ask them to quiet down 3 seperate times. Oh and the whole milk at the breakfast was rotten 🥳🥳
We tried talking to the front desk and they were no help and just referred us to talk to Kim the manager/owner on Monday. Monday we called, were told she wouldn’t be back in until Tuesday. Tuesday we called, she wasn’t there. Wednesday we called and the lady at the front desk took down my name and number and told me Kim would be calling me back. Finally SATURDAY 11/2 she calls back and go figure, there’s not much she can do either. She offered a $50 refund off of our $250 room. As the manager and alleged owner, you think you’d be a little more considerate and helpful especially after someone spent so much to stay there. As a business owner myself, that’s not good management and I’d be embarrassed. $250 for a room we couldn’t even enjoy and over a week for any explanation or help.
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