Please do NOT BOOK HERE ! Me and my family booked here because our house was recently damaged in a fire. When you walk in the hotel stinks really bad , we had to buy spray . The elevators kept breaking , homeless ppl in...
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Please do NOT BOOK HERE ! Me and my family booked here because our house was recently damaged in a fire. When you walk in the hotel stinks really bad , we had to buy spray . The elevators kept breaking , homeless ppl in the lobby every night with bags , we booked for 4 ppl & was only allowed 2 wash cloths. Nobody came to give new towels the whole 4 days . They cut the water off without notice and for 2 days the water was brown , I asked to speak to a “manager” and a manger was never present . The dryers were broken with no signs or anything , today was check out , I finally seen a manager and explained my issue , in the middle of talking to him he answers the phone , no apology or anything . We booked on choice hotels and they decided “points” were fair instead of compensation, the manager ROM was very rude ! I’ll be attaching the photos below . Not to mention the “workers” were all in the hallway at 9:30am making sure ppl checked out there rooms & check out is at 11am smh what a big inconvenience to my family after our loss.
Rooms: 1
Service: 1
Location: 1