Candlewood Suites - Loma Linda - San Bernardino S, an IHG Hotel

I had a good experience here. I checked-in in the evening and the girl at the front desk was super helpful and accommodating. My room was nice. Small but cozy. Comes with kitchenette and a pretty good size bathroom. Bed, pillows were comfortable. Good AC. Plates, cups, refrigerator, dishwasher, cabinets, big TV all included. I didn't notice any dirt or debris. One thing: there was this smoky smell that permeated through the halls, not in my room but yet noticeable outside of the room while walking through the hallways. Since that was the only thing I noticed wrong, I think I'll still leave 5 stars. Oh, also, I had to leave early because I had finished what I needed to do unexpectedly quick and they told me as long as I checked out by 11am, they wouldn't charge me for the next day which I thought was pretty cool. They have snacks, food, beverages in the lobby for purchase and I think a fitness center as well (I didn't use). Checkout was smooth the next morning and for me, they were pleasant and friendly. OK, the city around the hotel is a little rough but overall I had a good experience at this place. I'd book again if I was in the area. Good for the price.

This hotel has really good rooms with a stove top and full fridge!! The staff are really cool, and actually fix issues and are super professional doing it! The only thing this property is missing a connection to surrounding hotels pool/hot tub. They should try to work out an arrangement where they share pools/hot tub!! Other than that great stay!! Oh and free washer/dryer, perfect!!

I’ve been a loyal guest of IHG Hotels for years, holding Diamond Elite status alongside my husband. We’ve stayed at this location multiple times and generally appreciated the convenience and comfort. However, my recent experience was deeply disappointing and warrants serious attention from management. Yesterday, I needed to print a couple of pages from my email to complete a time-sensitive work task and receive payment. I entered the lobby with request use the printer. Instead of being met with professionalism, I was confronted by a front desk employee whose behavior was shockingly aggressive and inappropriate. She raised her voice, refused to let me use the printer, and threatened to call the police simply because I wasn’t yet registered. I calmly explained my situation and my intent to pay for a room, but she continued shouting, insisting I couldn’t even use the restroom or have a glass of water. When I asked for her name, she refused to repeat it, claiming she’d said it once already. She also stated that no manager was available. This kind of conduct is unacceptable in any hospitality setting, let alone one that prides itself on elite service. Her hostility and lack of basic courtesy were not only unprofessional—they were dehumanizing. No guest, regardless of status, should be treated with such disrespect. I previously left a 5-star review for this property, but I’m now forced to revise it due to this individual’s behavior. I strongly urge IHG management to investigate this incident, provide staff with proper training in customer service and conflict resolution, and consider whether this employee is suited for a role that requires grace and professionalism.

We traveled to Loma Linda recently for my Mom’s knee surgery. We stayed at this hotel for the first time, for two nights. It’s in the same parking lot as two other hotels. Parking is $14 a night. Marco who checked us in was so nice, friendly, cheerful and professional. He made our stay worth it. The inside of the hotel is nice and but our room had some issues. It seemed like we were in a room they hadn't been used in a while. We found these issues as we were unpacking, and since we drove from far, we didn’t wanna repack everything and change rooms, so we made it work. There was a dirty sock left in a drawer. There were brown stains on one sheet that looked like dried poop. The other bedsheet had a small red dot. Good thing we brought our own sheets! The towels didn’t smell fresh. We ran out of conditioner, hand soap and toilet paper. And found a couple pincher bugs in the bathroom. Also, there was one front desk employee who was not nice. African American woman with long braids. She never acknowledged us during our entire stay and wasn’t the friendliest to others. Lastly, there’s 2 elevators and one was broken so it took forever waiting for the one elevator. Some staff members said it’s been like that for awhile but now ones come to fix it. On a positive, there was a full kitchen, the beds were comfy and many tv channels. The outside of the hotel was clean, along with the lobby. It’s close to food, shopping and freeways. The staff were super friendly, Marco and housekeeping!

I recently stayed at Candlewood Suites during a stressful move when I experienced delays with my mattress delivery. I specifically booked this hotel in hopes of getting some much-needed rest. Upon arrival, I was greeted warmly, and check-in went smoothly. Unfortunately, the first room I was given wasn’t up to standard—there were issues with the cleanliness of the sheets and some surfaces, which was disappointing, especially given my circumstances. I called down to the front desk and explained the situation. I was feeling overwhelmed and really just needed a clean, comfortable space to relax. Thankfully, Tony at the front desk handled the situation with professionalism and care. He immediately arranged for me to move to another room and made sure the housekeeper checked it thoroughly before I went in. I truly appreciated the extra effort to make sure the new room was clean and ready. While the stay got off to a rocky start, Tony went above and beyond to turn things around. His customer service made all the difference, and I was able to get the rest I desperately needed. He even helped with a few other things to make up for the inconvenience, which I greatly appreciated.

Amazing stay.. I will return when I’m back in town. My company usually books my hotels, & I was nervous about the area, but to my surprise I was wrong. The rooms were clean and the service was great. My check in was smooth and easy. & this is a great location.

Great place to stay needed to be near the Loma Linda hospital for eye surgery, only 7 minutes away lots of fast food choices but they also have a refrigerator microwave dishwasher and a few plates knives even a toaster. It’s like you’re home away from home free laundry if needed this place is awesome.!! The front desk staff is very nice and accommodating to your needs!! This is definitely a five star hotel!!

We have been always been booking a place here for over a year now. the first time we stayed was great. staff did seem happy to help and rooms looked clean. at first though we had to turn on the electric stove by switching on and off the breaker. usually all the kitchen amenities was always supplied and when they weren't just ask the front desk. but after every subsequent return to stay here, things started declining. every time we would stay here, something would be off or missing. housekeeping has declined also. anytime i went to check if we had any utensils it was either lacking or there was only one set of spoons and forks. glasses missing. i understand yes that some others do not take care of their stuff as their own therefore they do not care about any of that stuff. The top of the refrigerator is always dusty every time we have stayed here. the shampoos and conditioner bottles are never refilled and always empty. There has been always a lingering smell of Marijuana coming from other rooms. Also there has been a lot of interesting individuals that wait on the side doors to be let in when someone leaves. If you stay downstairs on any of the lower floors the tenants that stay above you will stomp around like its a rave party. 6-28-2025 This was the last time we stayed here and it was horrible. im usually staying here for work and its close to where I work so staying here is usually the go to because of the kitchen. i went to wash my clothes on Saturday around 2-5PM When my set of clothes was done washing I went to change them from the washer into the dryer and I put my childrens clothes in the washer. Literally only 45 mins went by, I came back into the laundry room and there was a cart with a bunch of clothes and dirty clothes everywhere in that room. As I went to open the dryer, my clothes were gone!!!! someone stole my clothes!!! like what the heck! my childrens clothes were there still in the washer. Then this female individual came in and grabbed most of the clothes out of the dryer and left. As I went to tell the front desk there was this gentleman that worked the front while the lady working the front was talking to another customer. I told them someone stole my clothes and the gentleman stated he was at the other property and he would take a note for the manager to see it. Also the lady that was working the front desk stated she was the one that let that other lady into the laundry room cause they did something to get them kicked out of their stay in the hotel. You would think that everything is safe since there is locked doors that require a keycard..... NOPE!! It does say that they are not responsible for lost or stolen items in the laundry room but even within that span of 45 mins of letting your clothes dry..... you cant even leave the laundry room and you would have to sit in a hot room or outside of it waiting for it to dry. Monday came around since they told me the only one that could look at the cameras would be the General Manager, which their name is Tony. I still don't get how nothing can be done during the weekend and I would have to wait til Monday. I still called on Monday and asked to speak to the GM which I guess he manages Candlewood and Holiday Inn right across the way. It was the same gentleman that I spoke to on Saturday when my things got taken. I left my name and number expecting a call back from the GM. up to this day not a call back or nothing. Horrible customer service. will not be staying here again. Do not rely on staff to help or the managers..... if any of your belongings get taken or stolen call the authorities and get a report since hotel staff wont do anything.

Very Poor experience at this Hotel. Marco, the Front desk Attendant Calls my Room at 4AM. Saying that their Fire Alarm went off for my room. I asked him could he please come check the equipment and he refused to have anyone check the equipment, Mind you I had cooked earlier. Marco Said we had to leave and Had the San Bernardino Sheriff come to my room within 15 minutes of asking me to leave. I and been Complaint on the first call and said I would leave. So now I and my Guest were harassed by the Law enforcement while we were already on our way out. I went down to the front desk to talk with the Attendant Marco and asked him what happened. He stated "the fire alarm went of multiple times" when I asked him when this happened he was inconsistent and keep saying it went off early or went of so many times and kept changing the number. When I asked why did he not contact me earlier, Marco stated "I been calling you". We did not get a Single Call to the Room until 4AM and neither did Marco or any Hotle staff attempt to call my Personal cell number that I provided to the Hotel. Not a single call or attempt. When I asked Marco why I had not had a Single call to my Cell, he looked stright down to the floor and and said "Actually another Gueat made a Complaint, we have Guest that have been here for many months and if they Complain we will remove you from the Room". I cannot believe he said this and admitted this, came up with a bogus Story about fire alarms when I or my Guest do not smoke. This was a Terrible Scam For this Hotel to Please their "Long term guest" Complaint and just kick us out off of some Karen's Prejudice making a complaint. I was not offered a Refund of any type or alternative reimbursement and Marco smugly said that I should not try to talk with their manager as their is no way I would be Refunded. So if you ever stay at that Hotel, becareful, I guess their policy allows for any Guest to make a complaint and get someone kicked out at 4AM with no prior warning or alternate solution. Terrible service, stay away from this Hotel. The Holiday Inn Next Door has Comparable Price with Breakfast included, much better service, better security, Never had an issue there.

Great location the facility is nice and clean. I would recommend this place to anyone that needs to stay months at a time. It’s free laundry, kitchen,and it’s like having your own 1 bedroom studio. The staff is great and a lot of food places nearby.

We loved the location of the hotel because it was very close to family and the freeway that we were visiting. Plus being a newer hotel we assumed that it would be very nice, I should not assume. Once we got there ( after check in time) I …

Room was clean and comfortable. Could have used hangers for our clothes ..the pegs on the wall leave a weird dent in clothes. Service was excellent. Everyone was very friendly. Would have liked to get a nightcap without driving but oddly none of the three hotels right there has a lounge. Would definitely stay here again

I booked this on accident. I usually go to the Holiday Inn. Everything was decent. Not bad not great if that makes sense. I prefer the free breakfast and rooms at the holiday inn. If I was staying for an extended period this might be better. This feels more like a hotel for workers or business people. I did miss the free breakfast and a bathtub. Also I like the layout of the other rooms better. This was cozy and remodeled but just didn’t feel as comfortable for me.

Unfortunately, this is one of the worst IHG hotels I’ve been to and I’ve been to a lot. They had no cards for you to help put your stuff in people were living there. It seem like staff was not around, and they don’t even have the basic some …

We stayed here for about 2 months and I have nothing to say except it was the most best place The people were the kindest sweetest go out of their way for you The maids were even nice they the place you could not ask for anything better The …

The shower was stained and discolored, I didn’t even want to use it. They put dogs next to me that were barking at crazy hours of the night. I wouldn’t choose to stay here, my company put me into a different hotel but because they over sold it, I ended up here.

My stays have been excellent in terms of customer service. The general manager Tony Moreno always greets me with a warm smile, accommodates all of my special requests and is just a nice gentleman. The rooms are clean and spacious. Great location (quiet). This is my go to hotel .

DO NOT STAY HERE!! We got to the hotel 45 minutes before check in time at 3pm and did not check in until 5:30pm. The staff was laughing at us, demeaning us and let about 20 people check in in front of us. The assistant manager, Erica, was …

They do not have security in the area with a pretty healthy homeless population. I had to walk 30 feet from the door to my car past a homeless man digging through the trash can. ||I stayed for 6 nights and asked to be moved. I didn't feel …