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Candlewood Suites Erie, an IHG Hotel is a hotel in Erie, PA.

Candlewood Suites Erie, an IHG Hotel Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.9
(360 Reviews)
5
4
3
2
1
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Laurie Cameron
Laurie Cameron -Google user
The location is the only thing going for this place, but even getting into the parking lot was a challenge. Upon check in at 6pm only one of our two rooms were ready. Initially she said the second would be ready in 30 minutes...Read More
VacationFamilyLocation: 3
Michelle Garrison
Michelle Garrison -Google user
One of the poorer experiences I’ve ever had staying at a hotel. The first room we were given smelled absolutely awful, and the lights in the bathroom didn’t work. we told the front desk staff and after 12 hours (the first night) no one had...Read More
Donna Papp
Donna Papp -Google user
This hotel is dirty. Housekeeping leaves dirty laundry in the hallway all weekend. They tried to get into my room without announcing themselves. Woke me up by trying to open my door, even though it was locked. Their carts are in the hallway. The breakfast...Read More
Russ C
Russ C -Google user
Rooms were not ready, at 6 pm. We were told one of their housekeeping staff quit. Offered to send us to a different hotel, one of their other properties or could wait an hour for rooms to be cleaned. So we went to eat and...Read More
Kevin Hall
Kevin Hall -Google user
This was a pretty nice hotel but it was very odd. We had two rooms and it seemed like both rooms were almost out of everything whether it was conditioner, paper towels, kleenexes everything just seemed very low. It was a running theme that definitely...Read More
VacationFriends
Kings Kleaners
Kings Kleaners -Google user
This hotel has definitely been one of my stays in the Erie area. The team is warm and welcoming upon entry, as I was greeted within my first steps into the building. I believe the front desk clerk was the manager. Although I was...Read More
VacationFamilyLocation: 5Comfortable and accommodatingShopping mall, restaurants and scenic areasNot a hazard in sight!No tripping hazardsFree coffee, Coffee/tea/ hot chocolate in the room, ice machine in the market. Snacks/food in marketPet friendly, great location as most things are no more than a 20 min drive awayQuiet, Kid-friendly, Great value
N9360AMnicoler
N9360AMnicoler -Google user
Staying at Candlewood was a great experience for my family. It was clean, smelled fresh and the sheets were amazing!! We were overjoyed when we learned they had a washer/ dryer on site and was free, this made our trip much easier. The …
Ri
Ri -Google user
Booked a room here for the Tall Ships Festival, I’d definitely never come here again. Front desk was nice and tried her best. But the air conditioning in the rooms weren’t working, bathroom was dirty, all kinds of food crumbs in the...Read More
VacationFriendsLocation: 1
Cassie
Cassie -Google user
Our experience here was great! Rooms were awesome. Very nice sized! Had a really nice workout room, pool, and to our surprise they had very nice free washers and dryers. It's very hard to get in and out of if you're not from town cuz...Read More
BusinessFamilyLocation: 4Quiet
Pioneer05816312751
Pioneer05816312751 -Google user
From the moment I walked into Candlewood Suites, Amauri at the front desk made me feel like more than just a guest — he made me feel at home. His professionalism, kindness, and genuine warmth are unmatched. You can tell immediately that he …
Tammy Harrison
Tammy Harrison -Google user
Wow! We were absolutely surprised at how clean and friendly our stay was. The bed was so comfortable and the pillows were great! The water pressure was perfect and the staff amazing!
VacationFamilyLocation: 5Plenty of amenities. Clean. Comfortable beds.Very well posted.They had free coffee & hot chocolate. The best was a “Borrow” cabinet. You could borrow movies, books, games, chargers, cookware, toaster, etc.Quiet, Great value
Virginia Byrom
Virginia Byrom -Google user
The staff was very helpful. Outstanding customer service!!! The bathroom was bad!!! The toilet smelled like pee. The fixtures were dated. The carpet leading to the rooms were frayed and faded. Because of the awesome staff, I give this three out of Five.
VacationFamilyLocation: 4No light in the refrigerator. Pee smell in bathroom. Old bathroom fixtures. Painting peeling on the ceiling in bathroom.Just 10 minutes from the beach at Presque Isle. Restaurant and mall nearby. Quiet and close to highway.Ok.Lots of eateries nearby.Will probably stay elsewhere. No breakfast.Quiet
Laura Cooper
Laura Cooper -Google user
First impressions were not great. I was a little disappointed when I walked in because the lobby area was pretty shabby, but the real issue was my experience over my dog. I’d made a reservation a while back because I was going to a...Read More
Location: 1
George
George -Google user
The staff was very friendly, and was very helpful. The should be compensated !!
Matthew Roeder
Matthew Roeder -Google user
This review is due to terrible management. The housekeeping staff does great work in maintaining cleanly rooms. However, during the billing process, I was double charged for 1 room. The following day I spoke with the manager Jennifer, who …
50statesterritories
50statesterritories -Google user
Arrived a bit after 1, the clerk, who wasn’t even wearing a uniform, said bluntly “check in is at 3”. I ask if there is no room, and he said yes. He didn’t even bother to check. I called IHG customer service, and they were...Read More
Shannon Fultz
Shannon Fultz -Google user
We travel alot for work and pleasure this trip was a bit of both. Upon arriving we checked in and the lemon water at the front desk gave away this place .It was cloudy and if anyone would have drank it they would definitely ...Read More
Mike Fagley
Mike Fagley -Google user
I booked a room here through the IGH app for a night out with my wife. There is a casino nearby and we stopped by there and were winning a little bit so we decided to stay as we had already booked a hotel room...Read More
lorettasU5065TB
lorettasU5065TB -Google user
Clearly a very mis-managed hotel. The front desk receptionist was terrling the guests that it was his last day and he hated management. The following morning, the cleaning crew was clearly not coherent - and then I made the mistake of …
Papa and Nana
Papa and Nana -Google user
Very disappointed with the room quality. We reserved the room for 2 night for my wife and I and our 2 grandsons. Planned on grilling our meals on the grill that was supposed to be available and wasn't. The room only had 3 sets of...Read More

Features

Other

check icon Pool
check icon Free Wi-Fi
check icon Free parking
check icon Air-conditioned
check icon Star rating
check icon Check-out time
check icon Check-in time
check icon LGBTQ+ friendly

Amenities

check icon Free Wi-Fi