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About

Candlewood Suites Dallas Plano East Richardson, an IHG Hotel is a hotel in Plano, TX.

Candlewood Suites Dallas Plano East Richardson, an IHG Hotel Review Summary

The summary was generated by AI, based on reviews.

Pros

This hotel stands out for its spacious suites, comfortable beds, and excellent customer service. Guests appreciate the fully equipped kitchen, which includes a stove, microwave, and refrigerator, making it ideal for extended stays. The hotel's location is also a major plus, with easy access to major highways and plenty of dining and shopping options nearby. Additionally, the fitness center and outdoor pool provide a great way to stay active during your stay.

Cons

Some guests have reported issues with cleanliness, including dirty carpets and dusty surfaces. Others have mentioned that the hotel's Wi-Fi can be slow and unreliable. A few guests have also noted that the hotel's breakfast options are limited and not particularly impressive. Finally, some have reported noise from the nearby highway, which can be a disturbance for light sleepers.

Review Rating Chart

Booking.com: 8.4/10

Expedia: 4.5/5

Hotels.com: 4.5/5

TripAdvisor: 4/5

Google Reviews: 4.3/5

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Reviews & Ratings

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3.9
(410 Reviews)
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Michele
Michele -Google user
N/A
We have stayed here 3 times recently, and this will be our "go to" place for our (very regular) trips to the area. We tried another IHG property (once) that is down the street, and the difference in how we were treated was night and...Read More
Cricket
Cricket -Google user
N/A
Candlewood Suites Plano East truly exceeded my expectations, and a large part of that was due to the outstanding customer service. The staff was not just polite, but genuinely interested in making sure my stay was a positive experience. … Read more on IHG
Grey Poupon
Grey Poupon -Google user
N/A
I was in town for some medical procedures that would last over a few days and needed some place quiet to recover. The room was very clean and the manager made sure that I had a quiet area of the hotel. Everyone was very nice....Read More
Lisa Zajicek
Lisa Zajicek -Google user
N/A
I don't normally leave reviews unless something has really amazed me or really disappointed me. In this case, my amazement of one of the staff members stood out. My husband and I were staying for 2 nights visiting a sick family member in the hospital....Read More
Dr. Tommy Fain
Dr. Tommy Fain -Google user
N/A
We stayed here recently for 2 nights on the weekend. Normally, I would have given 3 stars for our stay, but I instead am giving 4 because the employees tried so hard to make everything right. It took about 30 minutes to check in. The employee...Read More
Mickey B
Mickey B -Google user
N/A
Staff was friendly and checkin was easy. Our bathroom was in need of a massive update. The floor tiles were loose and sticking up and somewhat dangerous for any of us getting out of the shower. We did find dirty q-tips and food on the...Read More
Atajan Ayazov
Atajan Ayazov -Google user
N/A
My husband and I just left the Candlewood Suites Dallas Plano East Richardson. We spend most of our time in hotels. We had a great stay, this hotel had it all. The kitchen and room were immaculate, clean and cozy. My husband is more critical...Read More
Toii
Toii -Google user
N/A
Am a Wyndham member and cannot believe they canceled my reservation. The manager that helped us was so kind and compassionate to get us in from a long drive. Enrolled us and even offered a late check out she was amazing.
JJohn
JJohn -Google user
N/A
Originally planned for one night stay just to relax but decided to stay another night due to the service and comfortable bed. I liked that I did not have to move rooms, and staff was already ready for my new stay. No complaints.
Guinn
Guinn -Google user
N/A
Staff is great I'm always on the road and at anytime my work can pull me to leave to another location, but I am always pleased to stay here. Beds are comfortable and room is clean.

Features

Other

check icon Free parking
check icon Free Wi-Fi
check icon Air-conditioned
check icon Wi-Fi
check icon Star rating
check icon Check-out time
check icon Check-in time
check icon LGBTQ+ friendly

Amenities

check icon Free Wi-Fi