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Best Western Plus New Cumberland Inn & Suites is a hotel in New Cumberland, PA.

Best Western Plus New Cumberland Inn & Suites Review Summary

The summary is generated by AI, based on reviews.

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3.7
(582 Reviews)
5
4
3
2
1
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Tyler R
Tyler R -Google user
-Service has been great, had an issue with the microwave & vick helped me quickly. - Breakfast okay, not really fond of eating what was served but grabbed an omelet. Juice machine was out of orange juice. - I COULD NOT SLEEP, the noises were unbearable. Between...Read More
BusinessSoloLocation: 2
Avery Grant
Avery Grant -Google user
This place is great. Near so much food too. Clean and the beds are comfortable. Great pillows too. The water is super hot with great pressure and the bath tub pugs fine, so you can legit take a hot bath. And a pool? I honestly...Read More
Location: 5
Ginger Dockery
Ginger Dockery -Google user
The water pressure in the shower was the best ! Nice rooms. Friendly staff. Great location. Breakfast was lacking but I am not a big breakfast person.
BusinessCoupleLocation: 5Several great restaurants within 1/2 milesNo strange people wandering the parking lot Felt quiet and safeConvenience store just steps awayGreat value
Julie LeGoullon
Julie LeGoullon -Google user
The continental brekfast was by far the worst we have ever had they skimped so bad, thing swerent ready, and what was available was that bad. No coffee out and came from a cofee machine and it was awful. Rooms were clean. Boys enjoyed pool.
FriendsLocation: 3Kid-friendly
Evangeline Barder
Evangeline Barder -Google user
We took our family on a trip. When arriving it looked like an ok hotel room. After we unpacked we saw a bug in the room and when we looked at the air conditioning unit it was filthy and covered in mold. The bathroom was...Read More
VacationFamilyLocation: 3Great value
Melissa Walker
Melissa Walker -Google user
It’s like putting lipstick on a pig! Pictures and description are misleading. The room door needed batteries couldn’t get in once checked in. Thermostat only worked on or off couldn’t set a temperature and it go on n off as needed. So sweat or freeze....Read More
VacationFamilyLocation: 3Looks ok until you try to use anything. Lumpy uncomfortable beds. Need new mattressesThere is no safety. All exterior doors are unlocked at all times. There are 2 unlocked doors from the pool to parking lotThe bare minimum of a breakfast and they ran out is their favorite saying! Sorry no all out. The pancake machine was pretty cool though
Brian Lombardo
Brian Lombardo -Google user
I'll list a few facts. #1 I will not stay there again. #2 this is NOT a new building; in fact there are many signs of past problems; though they are keeping up on hiding those problems and making an effort. (water damaged...Read More
Location: 4
Theo Wellington
Theo Wellington -Google user
The room was fine for the price, reasonably comfortable, but on leaving we found bed bugs in one of the beds. Doesn't really make me want to come back. The "hot breakfast" was just barely that. Really just a normal continental breakfast...Read More
Location: 5
James Williams
James Williams -Google user
Very nice hotel. We got a room that had a jacuzzi in it, which was awesome. The king size bed was very comfortable and the staff was friendly. We would definitely consider utilizing this hotel again.
VacationFamilyLocation: 5Nice sized room with the standard things you'd expect.. Hair dryer, fridge, nice TV, etc. Plenty of parking available.They offer a free breakfast in the morning, plus there are drinks and snacks available for purchase near the front desk.Quiet, Kid-friendly, Great value
D L
D L -Google user
Between the elevator being out of order, being shoved on the 3rd floor, making us take dimly lit stairs only to find out the room keys didn’t work 6 times. Yes, 6 times I needed to get new keys to get into my room. Avoid...Read More
VacationFamilyLocation: 1Large yet awkward if you can get into them. The door locks do not work either.The safety of this hotel is very questionable. Between the door locks not letting you into the rooms, the badly lit stairs that you needed to use when the elevator inevitably doesn’t work, the safety is not good.
Tanisha B.
Tanisha B. -Google user
This hotel is very clean and neat. The form desk person is always helpful and friendly. Will highly recommend this hotel to anyone staying in the area!!!
jess Keller
jess Keller -Google user
Just stayed here, I can't speak for any of the other posts but when I stayed the staff was very friendly all of them, my room was very clean and comfortable, my breakfast and breakfast area were clean well stocked and the food was good....Read More
Becky Shenck
Becky Shenck -Google user
SCAMMERS! Booked through a third part agency, there was an error on the date. I went on the day that I was supposed to stay, but my reservation was made for two days afterwards. So ended up paying more money for the date I was...Read More
CMoore7658
CMoore7658 -Google user
Nice clean room. Looks like it's been updated recently. Bed was comfortable. Great water pressure and hot water. Has a Keurig coffee maker which is better than the pods you get most places. It would be nice to have bigger bath towels. Only …
85bethl
85bethl -Google user
This place is NASTY!!! The breakfast area had food and trash everywhere. Nothing had been cleaned in a very long time. The hallways needed swept the rooms needed swept. This place is not worth you wasting your money on. They wouldn’t bring …
Bryan Timberlake
Bryan Timberlake -Google user
My wife and I stayed here during a weekend trip to Hershey, PA. The pictures made the place look nice and overall in appearance the hotel is decent looking but this was not the best hotel stay I've ever had. …
LVTRAVELS12
LVTRAVELS12 -Google user
Stayed at this property for a baseball tournament the weekend of July 12. Do not stay here!! UNSAFE AND DIRTY ||||Upon arriving at the hotel all trash cans in front of the building overflowing with trash and tons of empty beer cans and …
melwhite81507
melwhite81507 -Google user
This hotel is absolutely filthy. They covered the hot tub but left water in it. The water is black. The pool area is dirty and there was an eyelash on the ground for about two days. The breakfast room is disgusting. When we checked...Read More
E3992LXrobertf
E3992LXrobertf -Google user
I will keep this review simple. We were here to see a concert in Hershey so our stay was brief.||Good:|-price was reasonable.|-room was clean.|-bed was comfy.|-staff was friendly.||Bad:|-so noisy at night. It’s right off the highway and I …
Mark Shatzer
Mark Shatzer -Google user
Excellent and highly recommended great-value hotel. The staff are very friendly and helpful. Business center printer didn't work, but front staff printed my document for me. Breakfast is hot and fresh tasting with a great espresso machine. …

Features

Other

check icon Pool
check icon Hot tub
check icon Free parking
check icon Free breakfast
check icon Star rating
check icon Check-out time
check icon Check-in time

Amenities

check icon Free Wi-Fi
check icon Free breakfast

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