Arrived late , it was pouring rain. Desk clerk offered a room on the second floor but said the elevator was down due to the rain. -no big deal. Stuff happens. Hotel looked like it was toward end stage of renovations. ...
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Arrived late , it was pouring rain. Desk clerk offered a room on the second floor but said the elevator was down due to the rain. -no big deal. Stuff happens. Hotel looked like it was toward end stage of renovations. Looked good. Walked in the room , room looked good but horrible smell —smelled like cat urine. Too tired and not one to complain just was like let’s just sleep. About 230 am felt something crawl across my forehead. Turned on the light stood up and yup a roach was chilling on my pillow. Took the pillow with the roach. Snapped a pic and flicked it in the toilet to flush. Packed up
Our stuff. Attempted to tell the front desk and check out but the clerk was sleeping. He briefly woke up looked at me and fell back asleep. I don’t have high expectations for a budget hotel but I do expect safe and clean. Hopefully my experience was a one off. I did submit the survey with this info and got back the typical canned response. Wasn’t looking for a deal. A simple meaningful apology goes a long way.