I have been going to Boomtown for over 30 years, and sadly, it is no longer the establishment I once knew. More recently, I’ve tried to give it the benefit of the doubt, hoping things would improve, but after numerous changes—both in management and atmosphere—it...
Read MoreI have been going to Boomtown for over 30 years, and sadly, it is no longer the establishment I once knew. More recently, I’ve tried to give it the benefit of the doubt, hoping things would improve, but after numerous changes—both in management and atmosphere—it feels like no one goes there anymore. The place is consistently empty, and the overall experience has completely deteriorated.
The worst part, however, is the security staff. During my most recent visit, I was followed, interrogated, and treated like a criminal for simply being there and trying to spend money. They made me feel so uncomfortable that I ultimately left. At one point, they even told me they were “watching me.” How is that supposed to make a loyal guest feel welcome? It was an incredibly unsettling experience and makes it clear why their parking lot is never full.
I had originally planned to stay at Boomtown with my parents for the remainder of the week, but after this treatment, we decided to take our business elsewhere. After decades of loyalty, it’s disheartening to see how poorly they now treat longtime customers and locals.
What makes this even worse is that I was actually there to write a story on Boomtown for a local magazine, intending to highlight its history and hopefully encourage more people to visit. Instead, I left with a sour taste in my mouth and no desire to ever return. If this is how they treat guests, it’s no surprise the place is empty.
Boomtown has lost my business for good. If you value customer service, respect, and a welcoming environment, I strongly recommend taking your time and money elsewhere.
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Location: 1
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