Best Western Houston Bush IAH Intercontinental Airport Inn is a hotel in Humble, TX.
Best Western Houston Bush IAH Intercontinental Airport Inn Review Summary
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4.1
(268 Reviews)
5
4
3
2
1
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Ryan Zondervan
-Google user
Delta left us stranded in Shreveport (for the second time in a month) so we had to drive 4 hours to Houston to get an alternative flight home. Needless to say we were exhausted and just wanted a clean, affordable place to stay with a...Read More
Delta left us stranded in Shreveport (for the second time in a month) so we had to drive 4 hours to Houston to get an alternative flight home. Needless to say we were exhausted and just wanted a clean, affordable place to stay with a free 24/7 airport shuttle. The IAH Best Western turned out to be a perfect choice. The room was clean and modern, the beds was very comfortable, and booking the shuttle was easy. After a VERY long day this was exactly what we were looking for. Thank you!!!
VacationFamilyLocation: 5Clean, spacious and modern. We liked that the sink was in the main room instead of the bathroom/showerGreat value
Better than yours
-Google user
Honestly, one of the most comfortable low-budget hotels I've visited. Breakfast is available from 6am and free shuttle service is optional. Rooms are clean and spacious. Staff friendly and helpful.
Austin Middleton
-Google user
Needed a place to stay late at night before catching a flight the next morning. Ended up getting very little sleep due to the air conditioner not working properly and the bed sheets being damp. No one wants to sleep on wet sheets in a...Read More
Needed a place to stay late at night before catching a flight the next morning. Ended up getting very little sleep due to the air conditioner not working properly and the bed sheets being damp. No one wants to sleep on wet sheets in a warm room. The free breakfast consisted of only cold egg omelets, biscuits, and a waffle maker. Overall clean hotel and would recommend it for the price as long as the sheets are dry.
VacationFriendsLocation: 5Quiet, Great value
Trip.com Member
-Google user
The room was clean. The location was great. Within walking distance to the Waffle House, Tim Horton, and Jack in the Box. The airport shuttle was fast and convenient. The breakfast served eggs, scones, yogurt, cereal, muffins, bread, milk, …
TimH704
-Google user
This hotel has a lot of potential. Hire some staff, train the people you do have, and purchase some supplies. 4 people in a room with only 2 towels. An airport hotel but unclear on how the shuttle works. It’s not their shuttle so that’s...Read More
This hotel has a lot of potential. Hire some staff, train the people you do have, and purchase some supplies. 4 people in a room with only 2 towels. An airport hotel but unclear on how the shuttle works. It’s not their shuttle so that’s …
802andrear
-Google user
I received several texts prior to my stay confirming my stay. I followed the link in one of the texts to “precheck in”, and indicated I would be arriving late. When I landed at the airport, text came “looking forward to my stay”,...Read More
I received several texts prior to my stay confirming my stay. I followed the link in one of the texts to “precheck in”, and indicated I would be arriving late. When I landed at the airport, text came “looking forward to my stay”, however …
Carolyn Doran
-Google user
The room smelled musty and had mold growing in the framed picture hanging on the wall.
The biggest issue was being charged for a room I didn't stay in.
I stayed in Mid March for two nights. When I checked in the desk person commented that I...Read More
The room smelled musty and had mold growing in the framed picture hanging on the wall.
The biggest issue was being charged for a room I didn't stay in.
I stayed in Mid March for two nights. When I checked in the desk person commented that I had reservations for two rooms. I said no, I don't need two rooms that must be a mistake.
When I got home and checked my bank statement I had been charged for two rooms. I called the hotel and was told to call corporate. I called corporate and they said there was nothing they could do and to call the hotel back. I called the hotel back and was told the owner was out of the office until a certain time so I left a message. Of course he never called me back. I called corporate back and they told me it was non refundable after 24 hours before my stay. What? If I had know, of course I would have cancelled and been refunded but I didn't know until I arrived. I thought the receptionist would have helped me but she didn't offer and I thought all was fine.
The corporate office said I had numerous reservations under my name.. Did I make them? Who knows. But seriously did you not thing it was a mistake or were you just thinking, " take advantage of a senior lady?" Get paid for a room no one stayed in, no cleaning fees!
I always liked Best Westerns and they were clean and safe but no more and I will tell this story to all who will listen. Very poor customer service!
VacationSoloLocation: 5
phildanrock
-Google user
Cable TV wasn't working. Internet access was slow. Shower curtains and mat had mold/mildew stains. Toilet seat was broken. Laundry was out of order. Elevator was out of order. There was a towel shortage. We had three registered guests and …
Rangolie Prasad
-Google user
My stay was very comfortable and the service was very professional. I had no problems with the airport shuttles at all. Easy communication to schedule the transportation. The beds were very comfortable, and I was able to get a very good night sleep. Didn't try...Read More
My stay was very comfortable and the service was very professional. I had no problems with the airport shuttles at all. Easy communication to schedule the transportation. The beds were very comfortable, and I was able to get a very good night sleep. Didn't try breakfast, so I can't comment on that.
I don't know why the reviews aren't as great as they should be (perhaps people only review when they are emotional...?)
Location: 5
Itty Maathu
-Google user
Our flight at 1850pm got delayed and re organised flight was at 0510pm next day.. More than 22 hours...unfortunately we selected this hotel...Male staff at counter said we can stay upto. 0145pm and leave at 0200pm on shuttle..but the staff in the morning forced...Read More
Our flight at 1850pm got delayed and re organised flight was at 0510pm next day.. More than 22 hours...unfortunately we selected this hotel...Male staff at counter said we can stay upto. 0145pm and leave at 0200pm on shuttle..but the staff in the morning forced us to leave early by calling at 11am.
We had to come out in a rush with kids.
No tea bags for breakfast. When asked answer was we dont have any teabags.
VacationFamilyLocation: 1
1mscott99
-Google user
Issue after issue. 1st off a man walks into my room with a Key!!!!! I get new keys, air was cold during the day and hot ar night enought to sleep without cover. Next day i need towels since we registered with 4
people and only...Read More
Issue after issue. 1st off a man walks into my room with a Key!!!!! I get new keys, air was cold during the day and hot ar night enought to sleep without cover. Next day i need towels since we registered with 4
people and only had 2 ser. Thet said house keeping had them all when i came around the counter there they eere with towels. Now i had i wuestion why i couldnt get towels. Final straw i get stuck on the elevator for 5 min. Emergency button is not calling anybody. Luckily i had my phone to sesrch the mumber on googlr and call. 😡
VacationFamilyNo pool on propertyPoor, unknown person entered room. Stuck on elevatorNo meat on breakfast, no fruit
Philip Oines
-Google user
No joke. This was the saddest Best Western breakfast you will get. It had no sausage in the hot bar, the waffles didn't have peanut butter which is pretty standard for a Best Western to have peanut butter, bacon or sausage and or potatoes. …
Bryan Sibrian
-Google user
This was a great place to stay. I had a problem with how I was charged by an online third party travel company. The front desk clerk called them and followed up on the charge ang he refunded the fee. He did not have to...Read More
This was a great place to stay. I had a problem with how I was charged by an online third party travel company. The front desk clerk called them and followed up on the charge ang he refunded the fee. He did not have to follow up. He could …
carterbroadway39
-Google user
Very very clean, very very nice people. But breakfast closes at 8:00 AM? I'm on vacation, and I have to get up earlier than I do for work just to eat the breakfast that I paid for?? Date: 8-30-25
Jerry Franks
-Google user
The room was double queen suite or at least I thought it would be but it was the same size as a normal double queen room.
The phones didn't work when I tried calling to complain about the a/c. …
Wander16213915421
-Google user
Musty odor. Solution- just clean the room with cleaner!|Bed sheet has a female stain.|Pillow smelled used - perfume scent! | Was very difficult to understand the Indian receptionist. |Breakfast no eggs 1-10 0!|I’m very sorry to give this review 🤷 …
luvtravel06
-Google user
The hotel was really nice. The lady that checked us in was nice. The rooms were what you except at a best western. Clean and spacious. The restroom was a little small but manageable. The parking was good when we can in. We also came...Read More
The hotel was really nice. The lady that checked us in was nice. The rooms were what you except at a best western. Clean and spacious. The restroom was a little small but manageable. The parking was good when we can in. We also came back …
Trip.com Member
-Google user
Hotel is supposed to have an airport shuttle which is why we picked it. Shuttle didn’t pick us up and didn’t take us back. Had to get Uber. Room smelt of cat pee. Woman on reception was so rude and unhelpful.Breakfast was included was the...Read More
Hotel is supposed to have an airport shuttle which is why we picked it. Shuttle didn’t pick us up and didn’t take us back. Had to get Uber. Room smelt of cat pee. Woman on reception was so rude and unhelpful.Breakfast was included was the best thing about the place. Lots of rubbish all around the grass and pathways.
Trevor Hawkey
-Google user
I stay at alooooot of best westerns. This was my first time staying at one thats not a best western "plus" and it's literally cleaner and nicer than 95% of the other best westerns I've stayed at. Very satisfied. Highly recommend.
spiritled2014
-Google user
Nice hotel, but where they did not charge for long-term parking for someone flying out, that policy has changed and they charge $20 a day for parking. I was not happy.