We just had a nightmare stay here. (1/31/2020). There was feces on the toilet and pubic hair on the hand soap dispenser. The beds are so old and run down that you can feel the springs through them. The bedspreads had burn holes and in...
Read MoreWe just had a nightmare stay here. (1/31/2020). There was feces on the toilet and pubic hair on the hand soap dispenser. The beds are so old and run down that you can feel the springs through them. The bedspreads had burn holes and in some places were just worn through.
My daughter brushed her teeth and thought she felt water splashing onto her feet. Sure enough, the sink was steadily leaking water straight through to the floor. I put a trash can there, but that wasn't going to fix the issue.
Because we had arrived late (11:45 pm), we were too tired to drive around and find something else. They also only had an attendant to check you in, no maintenance or other staff at that hour, which I understand.
We were also very tired and decided to just get some sleep. Come 3 am, the people above got very loud and were cussing, stomping around their room until finally somebody called the police.
I called the America's Best Value Inn Tucson main number and told the person about our experience with the room and the people above us. She said they would refund me the first night and cancel the rest of my reservation.
When I got to the front desk, the clerk said we had to wait for the manager. The female manager refused to refund me that night's stay and would not cancel/refund tonight.
She said we would not be refunded for the first two nights and would only be forgiven the subsequent two nights because they MUST have 24 hour notice.Then the male "owner" got in my face and told me I had to go outside if I wasn't going to let up on demanding a full refund. Then he said he would call the police (please do!!!)
I would truly rather have just slept in my car than stay there, had I known this is how the stay would unfold. How are you supposed to give 24 hour notice when the horrible experience is happening within that 24 hrs period??!!
I believe that they are operating a scam-type operation where they list the room for the usual cost of a decent, clean (but no frills) place to stay. Then, they put people in a room that is not clean or maintained, and if the person claims they do not want that room, they just give them another room like it. When the person is still unhappy, the owner just says they have to give 24 hour notice if they want to cancel their room, so the customer is still held finamcial prisoner for the first 2 nights. Don't fall for their scam. Stay somewhere else and get a habitable room with management that knows the customer is their boss, not the other way around.
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