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Aloft Philadelphia Downtown in Philadelphia

Name: Aloft Philadelphia Downtown in Philadelphia
Address: 101 N Broad St, Philadelphia, Pennsylvania, 19107, US
Price range: 3 stars
Rating: 4.3

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4.3 (1114)

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(215) 607-2020 Direction Website Reviews

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Aloft Philadelphia Downtown is a hotel in Philadelphia, PA.

Aloft Philadelphia Downtown Review Summary

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4.3

(1114 Reviews)

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Mike Rohan -Google user

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The Aloft Hotel in downtown Philadelphia is a fantastic choice for both leisure and business travelers! Its modern design and vibrant atmosphere create a welcoming vibe. The spacious rooms are stylish and comfortable, equipped with all the amenities you need. The location is perfect, close...Read More

Winged Shots -Google user

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I recently stayed at the Aloft Philadelphia Downtown and was pleasantly surprised by its exterior and convenient location near the convention center. The hotel offers both valet parking and nearby parking garages, which is a big plus. Unfortunately, my experience was marred by a poor check-in....Read More

Barry Hallsted -Google user

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I chose this hotel for its proximity to the conference center and because it is part of the Marriott Bonvoy hotel group. To be clear, this IS NOT THE MARRIOTT. The room is small but adequate. … More

Barry Hallsted -Google user

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Amber Sparks -Google user

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Stayed here a handful of times, each time was excellent. Close to City Hall, restaurants and all the action. Corner rooms particularly nice, with huge windows. Very well kept in a great historical building. Valet parking makes it easy to come and go as needed....Read More

Linnet T -Google user

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Great location, stylish-modern decor, comfortable rooms. Not large, but comfortably appointed, with a desk that's perfect if you have laptop work. Bathroom was small but very functional with a very nice walk-in shower. Perfectly located for … Read more on Tripadvisor

C James -Google user

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This hotel offered an enjoyable experience. First, I drove into the Valet parking area and was delightedly greeted by a man named W. He was extremely pleasant, offered a nice smile, and took my information about myself and the car. Then, I took the elevator...Read More

Sybilla Natalia -Google user

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Everything went pretty well until our last night and morning at this property. I didn't understand the reviews discussing poor customer service until then. My husband and I stayed here for a total of five nights. On Monday 9/23, our last night, we decided we were interested in staying one extra night, from 9/24 until 9/25. We attempted to reserve that extra night at the front desk. The person working there was as helpful as she could be. She said there were rooms available but she didn't have the capability to extend our stay or reserve an extra night. She said we would need to reserve online as they apparently don't handle bookings at the front desk. Even though the front desk person said that rooms were available, when I entered 9/24-9/25 online, the hotel was showing as sold out. However, when I entered a minimum of a three night stay (9/24-9/27), the system showed that rooms were available. The front desk person advised us to call Aloft reservations. It took 10 minutes just to get a live person. I called twice and spoke to two different people, both incredibly unhelpful. The front desk person then advised us to talk to the manager once she was there in the morning and suggested she might be able to help us. My husband went downstairs the next morning around 9 AM to ask the manager for help, who was even more dismissive and unhelpful than the customer service agents that we'd spoken to on the phone the night before. My husband pointed out to her that we wanted to stay an extra night but the system would only let us book a minimum of three nights. She basically said that we could book the three nights if we wanted but otherwise refused to help us. A couple hours later, out of curiosity, my husband checked their online system about 30 minutes before check-out and suddenly, there were several available to book from 9/24-9/25. By then, we were so disgusted with our experience that we just went home. So, not only did the manager and "customer service" leave a really bad impression on two people who had just spent money on five nights at this hotel, they also lost out on a potential sale of one extra night. As much as we liked the hotel and everyone else we encountered onsite aside from the rude manager, this experience was unacceptable, considering how much money we had spent to stay here for almost one week. We will not be staying here again. If you value good customer service and want to feel as if your money has been well spent, I wouldn't advise that you do either. Trip type Vacation Travel group Couple Rooms: 4 Service: 1 Location: 4

TX1969 -Google user

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What a beautiful and historic building. 5 Stars for the Lobby and the view from my room.|Also the breakfast was super tasty.|Unfortunately my room wasn’t clean…. BIG disappointment. The shower had a sticky / slimy floor surface. |The shower … Read more on Tripadvisor

Troi Dixon -Google user

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This room was a nightmare. I arrived at midnight after a hectic day of travel to the side entrance which was difficult to even determine if it was the hotel since it’s right off of the street compared to the other front entrance. When I got to...Read More

Nirav Shah -Google user

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Great location, but unfortunately had a terrible experience and would not recommend this hotel with so many other great options in Philadelphia. On the first night, I was woken up in the middle of the night with a blaring fire alarm, and had to...Read More

Michael Powell -Google user

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The room was nice and the location was great, but the way breakfast is done was obnoxious. To save time in the mornings, I paid in advance for breakfast every day, assuming it would be some sort of continental breakfast like at every other...Read More

Joan -Google user

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+Good location for my conference. I used the fitness room and that was okay, had what I needed.

Paul P -Google user

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On checking in. Front of house was awful, staff training required, gave very little information when asked and had a don’t give a damn attitude.|We requested a kettle, no kettles! 3 other hotels on this trip provided a kettle.||The room was … Read more on Tripadvisor

J. Ryan Aument -Google user

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Stayed here several times. The staff is always very friendly and helpful, the location is fantastic, the rooms are noisy however and you can hear everyone walking past in the hallway, and your neighbors in adjacent rooms More

Lauren -Google user

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The room smelled. There was a layer of dust along the walls and carpet meaning no one had vacuumed recently. I got an allergic reaction to something when the heat came on (probably dust). Beds are not comfortable. The room is dark, so … More

B Fiasco -Google user

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This is one of the oldest looking aloft property that I have ever stayed at. The rooms are exteamly small and the lights are very dim. I was only there for one night and too tired/pregnant to request a room change. We were in 1004....Read More

Asia M -Google user

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Love the vault gym!! Meeting Virginia was a true treat! She was a wealth of information and a friendly face!! Overall great trip and hotel. Never seen a hotel market with so many options! More

Jai Lee -Google user

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puki glass -Google user

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The hotel itself is not bad but the service is terrible. Also the breakfast do not bother, they will literally give you something frozen they throw in the microwave, it's repulsive. We had to call to get towels and soap, the TV...Read More

Pvh1989 -Google user

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This hotel has a good location to explore the city. The rooms are ok, but need some extra attention from housekeeping ( old towels, sticky bedside tables,... ) you have a fridge and coffee maker in the room + you can get fresh drip coffee...Read More

J. Ryan Aument -Google user

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Lauren -Google user

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B Fiasco -Google user

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Asia M -Google user

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Love the vault gym!! Meeting Virginia was a true treat! She was a wealth of information and a friendly face!! Overall great trip and hotel. Never seen a hotel market with so many options! Rooms: 4 Service: 5 Location: 5

Jai Lee -Google user

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What a mixed experience… let’s start from arrival for a work visit. Arrived around 9:10 pm on a Tuesday and the valet took a long time and was unfriendly. But finally got around to giving us the ticket and taking the car. I was told to follow the instructions on the ticket for retrieval (text number with ticket #, takes 20-25 min for retrieval). Then check in was nice guy but missing several details (didn’t ask for # keys and gave me 1 even though we were 2, didn’t welcome me as titanium member, didn’t confirm late check out request so I had to follow up confirmation via app messenger later when I remembered to). Came back down to lobby bar for dinner I had picked up on the way. The bartender was the nicest and had a pleasant time. The lobby/bar area is lovely — better than what I’d expect from an Aloft. Room was simple, small but efficient. Drybar products in the bathroom were a nice surprise. The morning sunrise view was lovely. While I was at a conference my boyfriend was working from the room and was bombarded by housekeeping multiple times even though we had 4 pm checkout and he told them. I had to message the hotel to stop it. Then we checked out at 4 pm and left our luggage with hotel to go to dinner. We returned from dinner to retrieve our belongings and the car. I messaged the valet per ticket instructions and waited patiently. 20 minutes go by, person at lobby check-in desk told us we need to wait in the streets because valet desk is on street level — but I had texted for retrieval per instructions by ticket AND valet person when we dropped off. Bf went down to check but no one was there anyway… at 25 min bartender (he was the best thing about the hotel) went to grab the valet person (different man from when we checked in) and valet asks for ticket saying he didn’t get a message. I show him the text message request and photo of ticket I had of it (it was quicker than digging for ticket). He said he didn’t get any notification and where is the real ticket…and kept insisting on it for some reason. umm does it matter at this point? Does it impede your ability to get the car? No. Could you go get the car please? He finally goes to get the car finally. 40 min from request we finally get the car, we give the ticket, tip and leave. Hopefully they can fix some of the issues to make a hotel stay smoother experience for their guests and stop getting caught up on bs. Trip type Business Travel group Couple Rooms: 4 Service: 2 Location: 5 Hotel highlights Great view

puki glass -Google user

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Pvh1989 -Google user

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Air-conditioned

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Parking

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LGBTQ+ friendly

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Aloft Philadelphia Downtown Review Summary