Affordable Suites of America Grand Rapids in Grand Rapids

NEVER AGAIN! WARNING! Don't let their pictures fool you! The photos of the kitchen with plates and a toaster are misleading. The kitchen is EMPTY and FILTHY, but they'll sell you a set of pots and pans at the front desk. They offer a great price, but you get what you pay for! I wanted to be able to leave some sort of good review, but they've now made that impossible. My husband and I were visiting Grand Rapids, so we booked a room at Affordable Suites of America - Grand Rapids (ASAGR) for May 23 - 25, 2025. Shawn was wonderful about checking with us to see what time we would arrive, as they don't have typical hotel desk hours. We arrived just before 5, when the office closes, got our room assignment, and went to our room. By the time we had a chance to look at anything, Shawn was gone. The cord to the TV was missing, so I called the after hours number at approximately 5:20 p.m. and left a message, hoping they might be able to rectify the cord issue while we were out of the room. Addionally, there was sand in the bathtub (you have to zoom in to see the sand, but a photo is attached). Still, we decided to stay the night and determine what to do the next morning. At 9 a.m. my husband and I went to the office, and Shawn was there, along with several other staff members behind the counter (I do not know their positions). We explained what happened and that we just weren't happy with the condition of the room. Shawn apologized, offered a different room, but we had decided we would just go somewhere else. I did not ask for a refund; however, Shawn said he would refund the two nights we didn't stay, and I thanked him. He looked on his computer and explained that since I had booked through a third party, I would have to request the refund from them. He told me to tell them that I talked to Shawn, the "Assistant General Manager", and he would approve the refund. I called VRBO and they said they would contact the host. After several days with no response, I called back. They explained that they had attempted to contact the host and received no response, so they "escalated" the case. Again I didn't hear anything, so I thought I would help by contacting ASAGR personally. So, yesterday (June 20) at approximate 1:30 p.m., I called ASAGR. A pleasant young woman answered the phone, and I asked if Shawn was available. She said he was and asked me to hold for a moment. I was on hold for a little over five minutes when my call was disconnected. I immediately called back, and Shawn answered. I was very nice, gave him my name, and asked if he remembered me, and reminded him of what happened and his offer of a refund. I told him that VRBO had attempted to call, but has not received a response. I asked if I could give him the case number to contact them. He immediately became rude and said he could not contact them, they had to contact him. He also said he inspected the room himself, that there was a cord for the TV and we had unplugged it (completely false). He said "I am not going to approve a refund. You called on a Friday at check-in time, and I am not having this conversation!" He abruptly hung up on me. Note: According to Affordable Suites of America's website, check-in isn't until 3 p.m. I called VRBO following the call and asked if he had to be contacted by them and could not contact VRBO, and the agent I spoke with said that wasn't true. If I could give a zero rating, I would. All that, and I didn't realize I didn't get a picture of the missing television cord, but I assure you it was not there. Photos attached include sand in the bathtub, broken microwave, chipping paint, dents in refrigerator, and other filth. Save your money and stay at a reputable hotel!

While I don't expect perfection, for $90 a night, things could be a lot better.the entire problem is the condition of the room. The farce of the "breakfast" they offer is a concern too. Photos were taken as soon as I got in the room. New site, same level of YUCK!!! Not much to say, I'll let the pics do the talking....

Not a bad place if you need somewhere to go for a night or 2. Room was clean, people at the front were nice. Shower had great water pressure and all amenities in the room worked fine. Oven was a little suspicious but still worked! Bed was comfy and clean. Would definitely come back if I needed a cheap place to stay for a few nights

My family and I stayed here for 3 nights . We initially booked this place because we saw it had a kitchen. As we walk in the rooms, you smell marijuana and the facility claims to be non-smoking. We did mention it to the person in the front office to possibly put some type of air freshener or anything to possibly reduce the smell. The floors were not swept and extremely sticky. My socks were black from the floor . In our bathroom, the door was missing. Also the sheets and pillows smell like smoke it's definitely penetrated. The location is in town, so you are near everything. Also, there's no pool. I believe they said they were going to take it down . Overall, I don't recommend staying here definitely read the reviews prior.

During my week here, I witnessed multiple concerning incidents, including police presence on two separate days and suspicious activity in the parking lot. The pool was non-functional, TVs had poor reception, and the strong odor of marijuana was noticeable throughout the property. I also overheard shouting from nearby rooms, which made the environment feel chaotic and unsettling. On the positive side, Assistant Manager Shawn, the housekeepers, and the maintenance staff (especially Doc) were incredibly friendly and responsive. They went out of their way to help with any questions I had. Unfortunately, upper management—particularly the General Manager Crystel—was dismissive of concerns, and the overall leadership made it difficult to feel safe or respected while being here. She would be swearing up and down the lobby with problems of the residents, her bosses and her other issues and it stressed me out. A manager shouldn't be screaming and swearing up and down the halls, it's highly unprofessional. With different leadership, this location will improve. Maybe Shawn should take the opportunity! He was great!!

Booked a room for a concert and Anniversary weekend and on our way there my reservation was canceled because they close the lobby at 2 on Sat and Sunday. I was told it's on their website.. I didn't book through the website so I went to the website and I can not see that any where. About ruined my Anniversary weekend 😡😤.

We reserved this hotel for my parents through Vrbo. They called twice and spoke with the front desk, explaining that their flight was going to be late. This hotel assured them that it would be fine, and that someone would be there to let them in. Upon their arrival, they were not allowed to go past the door. The emergency contact we had to call was disrespectful and extremely rude. I do not recommend anyone making reservations at this place. They do not honor them.

Shawn is the manager, and was the only good thing about this place besides the location. Some of the rooms are very nice, some are very bad. Nobody in office after hours, so don't lock yourself out of your room, lol. Was there for 30 nights, room was cleaned once... Upcharge for clean bedding and or towels.

If I could give a 0 start review I would! I drove almost 3 hours to stay here for a weekend and I called the day before to double check and was told I was good until 3pm. We got here at 12:30 to find our reservation had been "just canceled" and they couldn't give it back to me because it already was given to somebody else!!! I would not recommend this place to anybody!!!

Cheap room but even red roof jave better quality than this company minus the dull refrigerator store what good is it when theres no dishws or plastic ware ..sorry .. floor hasnt been swept paint stain on floor spider and its web in the tub. Patio door doesn't not open front door dont close must lift up and push and pull door..no dishes not even a paper cups available. After driving on highway for hours and have to be at a meeting later in the evening the last rhing u wanna do is go shopping for plastic ware. Room looks like ot jasnt been occupied on a few. Patio door filthy. When call shawn was cool and understandable but his manger lady after tell her evwrything she ok thanks rhey werent aware of the rhose things and that the maintance will be in tomorrow and hangs up..so unprofessional. Cant get redund due to third party is BS. Very unsatisfied.. next time red roof or motel 8 will get my money.

Thats the worst staying ever. rooms full of problems, AC , water, dort. But the most importantly, the customer service at the desk is nightmare, there’s a women there call herself The Manager, speak aggressively, no patience, rude , and even told me someone will go into my room with no permission for a maintenance. Dont Ever Come!!

Photos are misrepresentation of actual room. Only a bed and kitchen chairs. No Smoke detector, no extra toilet paper, I had to buy my own, there is a fee for not removing your trash, there is no waste basket it the room, and the dumpster is …