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Water Lounge Spa in San Mateo is a massage therapist in San Mateo, CA.

Water Lounge Spa in San Mateo Review Summary

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4.4
(321 Reviews)
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Gergana
Gergana -Local Guide
2 years ago
Highly disorganized establishment centered entirely around squeezing every client for maximum tips, rather than the customers' well being or providing the advertised service. We started with a wonderful hot tub and then were moved to a cold room where the masseuse' hands, oil, scrub were...Read More
Kirsten Dominique Lee
Kirsten Dominique Lee
7 months ago
Husband and i tried the head treatment and body massage just today and ohhh boy im sorry but i couldnt wait to leave a review! Been thru so many massage places and this was one of the worst experiences ever! Not satisfied at all for...Read More
Dalia Pineda
Dalia Pineda
5 months ago
****CUSTOMERS BEWARE!!!****If I could give 0 stars I would. Reading other people’s negative experiences makes me feel validated as what i experienced was very similar. The real issue is with the lady at the front desk, who is extremely unprofessional and rude. (Look at the...Read More
Peter Schiessl
Peter Schiessl
a month ago
I’ve been a loyal client of Water Lounge Spa for over ten years, and I can’t say enough about the exceptional experience, especially with Helen as my preferred massage therapist. Helen’s deep tissue massages are simply the best! After my intense cycling tours, I always...Read More
Ash Ram
Ash Ram
a month ago
My boyfriend and I came here yesterday for the first time for his birthday. We honestly had a great experience here. We booked a couples 30 min hot tub and 1 hour massage with the add ons. The place was very clean and friendly. They...Read More
Sterling Hammond
Sterling Hammond -Local Guide
5 months ago
I recently relocated to the Bay Area from Philadelphia and was concerned about finding a decently affordable,clean, and rejuvenating spa near my home. The pricing for Water Lounge is comparable to others in the area, but we have had really great experiences with the staff...Read More
alexus valle
alexus valle
4 months ago
Please don’t be fooled by the reviews this place is great. Respect the culture. They are there to be pleasant, provide a service and collect their money. Pleasant and to the point. Mia was amazing and constantly asked if I was okay during my massage...Read More
Angelica Peña
Angelica Peña -Local Guide
5 months ago
Really nice! the lady at the front desk was lovely,I had a deep tissue massage by Helen she was really nice always checking the pressure, then went for the head spa, I really liked but I was expecting maybe an exfoliation but it was more...Read More
miro
miro
2 months ago
Be aware and never buy their packages since they will not refund in proportion. Their service is overpriced comparing to others. Their scheduling is a complete mess, even you make appointments you usually wait 15 - 30 minutes. Their front desk is very unfriendly. Their...Read More
Stephanie Yu Fernandez
Stephanie Yu Fernandez -Local Guide
4 months ago
I can’t believe I’ve been living here for so long, and have never been here. Thanks to groupon, I was led to this space- it’s a gem!From the receptionist, masseuse(s), and facial estheticians- they were all so kind and attentive. I was not pressured into...Read More
Robert Hogg
Robert Hogg -Local Guide
3 months ago
Genesis Nambo
Genesis Nambo -Local Guide
7 months ago
First time we called they said they didn’t have any appointments until next month. When I called towards the end of the month the kind gentlemen got me and my boyfriend an appointment for Friday the same week I called. Once you arrive, they offer...Read More
Jene Aguilar
Jene Aguilar
3 months ago
Eva was great fir my facial n so was the lady who did my massage but the front desk person begged for a tip before I could get it out of pocket like she was making a threatening venture saying "if you dont" made me...Read More
Marcelle Palmore
Marcelle Palmore -Local Guide
a year ago
This was my first time ever going out to get a professional massage with a facial, deep tissue massage, and hot stone finish. The facial was amazing and the miss working with my was all about my peace and tranquility. It was a little awkward...Read More
Jean MC
Jean MC
11 months ago
Owner and receptionist need to take a class on customer service, they are both unprofessional. Got a couple’s 90min massage and was done 15min early. Instead of keeping their customers happy, the owner wanted to prove us wrong and had so much excuses including sharing...Read More
Melinda Buttle Cardona
Melinda Buttle Cardona -Local Guide
a year ago
I love this place SO much its ridiculousOK, spas are expensive in the silicon Valley and often you're left feeling like you only had 30-40 minutes of your 60-min massage. $120 before tip is typical, right? And we all know those other "massage" places advertising...Read More
Alisa H
Alisa H
10 months ago
I've been here before and i will give 5 stars for my masseuse but i give 1 star to the receptionist..I'm not sure if it was the owner, or just the receptionist (has highlights in her hair) but she was rude and unwelcoming. Looking down...Read More
Anthony Alayo
Anthony Alayo -Local Guide
3 years ago
I'll add to all the other yelp reviews about the tipping experience. A tip is just that -- an OPTIONAL grant of money because people loved the service.The massage was great and the facial was great. I can't say enough about my experience with the...Read More
Maram Mohamed
Maram Mohamed -Local Guide
a year ago
I've been going to this spa for months, only for them to continue pressuring me to turn in my Groupons and pay them directly (which I've done to support the business). Today, I gave my masseuse a tip which she counted directly in front of...Read More
B Dukes - they,them
B Dukes - they,them
3 years ago
From the moment we walked in until the moment we left the experience was incredible. The front desk receptionist was extremely warm and welcoming. The suites were spotless and she even brought us a pitcher of water to have during our session. We never felt...Read More
Kennyy Holmes
Kennyy Holmes
a year ago
The Asian lady who answered the phone was rude and loudly ‘sighed’ when I asked her to repeat the last thing she said because she spoke quietly and didn’t hear her. I been coming here for months for never got treated like that. I was...Read More
Melli Dunlap
Melli Dunlap -Local Guide
3 years ago
I'm a long standing customer to this establishment. I originally found them on Groupon and had an amazing first experience that I was a monthly repeat customer, I've referred many friends and family to check out their amazing and affordable services. However my last...Read More
Helen
Helen -Local Guide
2 years ago
I had a great massage here but it was definitely on the more painful side, so if you don’t like deep tissue massage this might not be right for you. I was fine with the pressure since I prefer deep tissue. There was also a...Read More
Jaretta Gogetta
Jaretta Gogetta
3 years ago
Emily at the front desk made us feel very welcome and she has such a positive happy warm vibe. The actual massage was so good and relieving. The masseuses are very good at what they do Dash they splurge on deep tissue and flow. It...Read More
Jennifer Zhu
Jennifer Zhu
a year ago
My bf requested a female masseuse for me. I’m not sure why I got a male masseuse and my bf got a female masseuse.I did not feel comfortable with a man touching me. It was difficult for me to speak up but then he started...Read More
Treacy Diaz
Treacy Diaz -Local Guide
2 years ago
CONCERNED WITH HOW OWNERS TREAT STAFF.The front desk lady with red/brown hair was incredibly rude. Did not tend to us for about 20 minutes when we were trying to check in. When we finally checked in she told us that we were late and that...Read More
Jane Halahan
Jane Halahan -Local Guide
2 years ago
Relaxing, clean, professional! I did the hot tub/steam, 1 hr facial, and 1 hr massage. It was a great way to relax and de-stress. The facial nearly made me fall asleep. It was very cleansing, and left my face moisturized and glowing. I requested a...Read More
Ruslan Babayev
Ruslan Babayev -Local Guide
3 years ago
Very neat place & friendly staff. Aqua massage room was great for private steam room, sauna, & hot pool with decent jets. Massage quality is hit & miss for every visit. Also confirm your appointment scheduling times 100%, to avoid dealing with not having your...Read More
Mr. Luxury
Mr. Luxury -Local Guide
3 years ago
I have been looking for a steam room in the area since the ones at the gyms are all closed. I found water lounge on Google and I am very happy. The private hot tub and steam room is exactly what I was seeking. I...Read More
Jarrod
Jarrod -Local Guide
3 years ago
I've been here a few times and every time has been a 5 star experience. I typically get a 30 min hydro therapy and 60 min deep tissue massage.This time my masseuse was April, and I couldn't have been happier. Despite returning from a...Read More
Adam Kaplan
Adam Kaplan -Local Guide
5 years ago
I tried this place because of a Groupon but will go back without one. It's not your typical massage location. They are very attentive and pleasant. Private hot tubs and steam rooms are wonderful. Clean and spacious.Masseuse found my knots and worked them. Amazingly I...Read More

Features

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom

Amenities

check icon Restroom

Planning

check icon Appointment required
check icon Appointments recommended

Payments

check icon Debit cards
check icon NFC mobile payments
check icon Credit cards