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Water Lounge Spa in San Mateo

4.4 (321)

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Water Lounge Spa in San Mateo is a massage therapist in San Mateo, CA.

Water Lounge Spa in San Mateo Review Summary

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4.4

(321 Reviews)

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Gergana -Local Guide

2 years ago

Highly disorganized establishment centered entirely around squeezing every client for maximum tips, rather than the customers' well being or providing the advertised service. We started with a wonderful hot tub and then were moved to a cold room where the masseuse' hands, oil, scrub were...Read More

Kirsten Dominique Lee

7 months ago

Husband and i tried the head treatment and body massage just today and ohhh boy im sorry but i couldnt wait to leave a review! Been thru so many massage places and this was one of the worst experiences ever! Not satisfied at all for...Read More

Dalia Pineda

5 months ago

****CUSTOMERS BEWARE!!!****If I could give 0 stars I would. Reading other people’s negative experiences makes me feel validated as what i experienced was very similar. The real issue is with the lady at the front desk, who is extremely unprofessional and rude. (Look at the responses they have made to other people’s negative reviews). She acknowledged us with a grimace and immediately pushed a deep tissue upgrade which we ended up agreeing to hoping she would ease up after. We bought two individual massages and facials yet got ushered into a couples room by an attendant. We had communication issues as the staff seemed to not speak English other than a few basic words. We were confused as we were left alone in the room with no instructions and after going out to ask, they were only able to communicate to take our clothes off. The facial wasn’t what you expect when you think of a facial.. they didn’t take the time to assess or ask what type of skin I have as is regular with other spas. They cleansed and steamed my face before slathering it with oil and massaging my face for the remainder of the time. The body massage that followed was good. After getting dressed, the attendants were waiting for us right outside the door with little cups of water and some saltine crackers and tried to communicate something to us which we didn’t understand. Then she asked, “Tip, cash?” I handed each masseuse a $20 bill and they handed it back saying “front desk.” They walked us over and handed the front lady the money where she informed me that the required tip was $15 per service per hour and that we were $20 short. I told her that was all I had in cash and she said she could swipe my card. My friend ended up handing his card over as we felt bullied into tipping more. What was supposed to be a relaxing experience turned sour and stressful really quick. I have never felt bullied into tipping more for a service I didn’t like (the facials). If you’re not paying your workers a fair wage, then just say that. But don’t bully the customer and make it their responsibility to provide their wages. I’m so disappointed.

Peter Schiessl

a month ago

I’ve been a loyal client of Water Lounge Spa for over ten years, and I can’t say enough about the exceptional experience, especially with Helen as my preferred massage therapist. Helen’s deep tissue massages are simply the best! After my intense cycling tours, I always...Read More

Ash Ram

a month ago

My boyfriend and I came here yesterday for the first time for his birthday. We honestly had a great experience here. We booked a couples 30 min hot tub and 1 hour massage with the add ons. The place was very clean and friendly. They...Read More

Sterling Hammond -Local Guide

5 months ago

I recently relocated to the Bay Area from Philadelphia and was concerned about finding a decently affordable,clean, and rejuvenating spa near my home. The pricing for Water Lounge is comparable to others in the area, but we have had really great experiences with the staff...Read More

alexus valle

4 months ago

Please don’t be fooled by the reviews this place is great. Respect the culture. They are there to be pleasant, provide a service and collect their money. Pleasant and to the point. Mia was amazing and constantly asked if I was okay during my massage...Read More

Angelica Peña -Local Guide

5 months ago

Really nice! the lady at the front desk was lovely,I had a deep tissue massage by Helen she was really nice always checking the pressure, then went for the head spa, I really liked but I was expecting maybe an exfoliation but it was more...Read More

miro

2 months ago

Be aware and never buy their packages since they will not refund in proportion. Their service is overpriced comparing to others. Their scheduling is a complete mess, even you make appointments you usually wait 15 - 30 minutes. Their front desk is very unfriendly. Their...Read More

Stephanie Yu Fernandez -Local Guide

4 months ago

I can’t believe I’ve been living here for so long, and have never been here. Thanks to groupon, I was led to this space- it’s a gem!From the receptionist, masseuse(s), and facial estheticians- they were all so kind and attentive. I was not pressured into...Read More

Robert Hogg -Local Guide

3 months ago

Genesis Nambo -Local Guide

7 months ago

First time we called they said they didn’t have any appointments until next month. When I called towards the end of the month the kind gentlemen got me and my boyfriend an appointment for Friday the same week I called. Once you arrive, they offer...Read More

Jene Aguilar

3 months ago

Eva was great fir my facial n so was the lady who did my massage but the front desk person begged for a tip before I could get it out of pocket like she was making a threatening venture saying "if you dont" made me...Read More

Marcelle Palmore -Local Guide

a year ago

This was my first time ever going out to get a professional massage with a facial, deep tissue massage, and hot stone finish. The facial was amazing and the miss working with my was all about my peace and tranquility. It was a little awkward...Read More

Jean MC

11 months ago

Owner and receptionist need to take a class on customer service, they are both unprofessional. Got a couple’s 90min massage and was done 15min early. Instead of keeping their customers happy, the owner wanted to prove us wrong and had so much excuses including sharing...Read More

Melinda Buttle Cardona -Local Guide

a year ago

I love this place SO much its ridiculousOK, spas are expensive in the silicon Valley and often you're left feeling like you only had 30-40 minutes of your 60-min massage. $120 before tip is typical, right? And we all know those other "massage" places advertising...Read More

Alisa H

10 months ago

I've been here before and i will give 5 stars for my masseuse but i give 1 star to the receptionist..I'm not sure if it was the owner, or just the receptionist (has highlights in her hair) but she was rude and unwelcoming. Looking down...Read More

Anthony Alayo -Local Guide

3 years ago

I'll add to all the other yelp reviews about the tipping experience. A tip is just that -- an OPTIONAL grant of money because people loved the service.The massage was great and the facial was great. I can't say enough about my experience with the...Read More

Maram Mohamed -Local Guide

a year ago

I've been going to this spa for months, only for them to continue pressuring me to turn in my Groupons and pay them directly (which I've done to support the business). Today, I gave my masseuse a tip which she counted directly in front of...Read More

B Dukes - they,them

3 years ago

From the moment we walked in until the moment we left the experience was incredible. The front desk receptionist was extremely warm and welcoming. The suites were spotless and she even brought us a pitcher of water to have during our session. We never felt...Read More

Kennyy Holmes

a year ago

The Asian lady who answered the phone was rude and loudly ‘sighed’ when I asked her to repeat the last thing she said because she spoke quietly and didn’t hear her. I been coming here for months for never got treated like that. I was...Read More

Melli Dunlap -Local Guide

3 years ago

I'm a long standing customer to this establishment. I originally found them on Groupon and had an amazing first experience that I was a monthly repeat customer, I've referred many friends and family to check out their amazing and affordable services. However my last...Read More

Helen -Local Guide

2 years ago

I had a great massage here but it was definitely on the more painful side, so if you don’t like deep tissue massage this might not be right for you. I was fine with the pressure since I prefer deep tissue. There was also a...Read More

Jaretta Gogetta

3 years ago

Emily at the front desk made us feel very welcome and she has such a positive happy warm vibe. The actual massage was so good and relieving. The masseuses are very good at what they do Dash they splurge on deep tissue and flow. It...Read More

Jennifer Zhu

a year ago

My bf requested a female masseuse for me. I’m not sure why I got a male masseuse and my bf got a female masseuse.I did not feel comfortable with a man touching me. It was difficult for me to speak up but then he started...Read More

Treacy Diaz -Local Guide

2 years ago

CONCERNED WITH HOW OWNERS TREAT STAFF.The front desk lady with red/brown hair was incredibly rude. Did not tend to us for about 20 minutes when we were trying to check in. When we finally checked in she told us that we were late and that we should get there 10 minutes before next time or we would be marked late again. We asked for a robe, towel, and slippers SINCE THEY SAID THEY PROVIDE THEM in on their website and the front desk lady, which at this point I’m thinking she’s the owner, talks to us like we are stupid for not bringing our own. I asked her if we had to pay to use the items and she said it is complementary but to remember next time. They definitely rushed us out of the bathtub and almost yelled at us for not getting out the second they told us to get out. We were just grabbing our belongings. The actual staff that does the massages and facials were incredibly nice and took a amazing care of us. When we finished we went back to the front desk to return our stuff in a basket that was provided for us. The front desk lady looked at the staff and started yelling at them. Yelling so loud to them in front of everyone! Then, she turns to us and give us a fake smile and asks why we were there. We told her we were told to check out. My friend wanted to give a tip (a generous one for the staff despite the rudeness of the front desk) the front desk lady grabs the money and tells us who it’s for. We say that it’s for everyone. She GRABS THE BILLS AND COUNTS THEM IN FRONT OF US. She asks if we had a bad experience and shows us a chart she made on how much we should tip and asked if we were going to give her more money. She separate each bill at the table. My friend was pressured so much to the point where she took her wallet out again to leave more and I had to stop her. I asked the front desk lady if tips are mandatory. She said no. I have worked many years industries where I am only paid on tips and I am a nail tech that deals with tipping and what this lady did is NOT okay. Our relaxing experience turned into a stressful event. I would of taken all the money back if it wasn’t that the workers deserved the tips.

Jane Halahan -Local Guide

2 years ago

Relaxing, clean, professional! I did the hot tub/steam, 1 hr facial, and 1 hr massage. It was a great way to relax and de-stress. The facial nearly made me fall asleep. It was very cleansing, and left my face moisturized and glowing. I requested a...Read More

Ruslan Babayev -Local Guide

3 years ago

Very neat place & friendly staff. Aqua massage room was great for private steam room, sauna, & hot pool with decent jets. Massage quality is hit & miss for every visit. Also confirm your appointment scheduling times 100%, to avoid dealing with not having your...Read More

Mr. Luxury -Local Guide

3 years ago

I have been looking for a steam room in the area since the ones at the gyms are all closed. I found water lounge on Google and I am very happy. The private hot tub and steam room is exactly what I was seeking. I...Read More

Jarrod -Local Guide

3 years ago

I've been here a few times and every time has been a 5 star experience. I typically get a 30 min hydro therapy and 60 min deep tissue massage.This time my masseuse was April, and I couldn't have been happier. Despite returning from a...Read More

Adam Kaplan -Local Guide

5 years ago

I tried this place because of a Groupon but will go back without one. It's not your typical massage location. They are very attentive and pleasant. Private hot tubs and steam rooms are wonderful. Clean and spacious.Masseuse found my knots and worked them. Amazingly I...Read More

Features

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Amenities

Restroom

Planning

Appointment required

Appointments recommended

Payments

Debit cards

NFC mobile payments

Credit cards

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Water Lounge Spa in San Mateo

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Water Lounge Spa in San Mateo Review Summary