After 16 years as a patient at Village Dental, I was extremely disappointed with my recent experience. During a routine cleaning, the polishing technician suddenly informed me I needed a deep clean. This was never mentioned in any prior communications or during my last...
Read MoreAfter 16 years as a patient at Village Dental, I was extremely disappointed with my recent experience. During a routine cleaning, the polishing technician suddenly informed me I needed a deep clean. This was never mentioned in any prior communications or during my last appointment, where I was told my dental health was excellent. The technician then told me Dr. Wheeler would be in to check my teeth, followed by the hygienist for my deep clean.
Dr. Wheeler questioned the technician about the cleaning, and they left for 20 minutes before returning with the hygienist. Only then did the hygienist measure my gum tissue, finding several areas with a depth of 5. She then tried to explain the supposed need for the deep clean but couldn't account for why it was never discussed previously. The combined pressure from the hygienist, technician, and front desk felt like a high-pressure sales pitch. Despite my reservations, I scheduled the two required deep clean appointments.
Seeking a second opinion, I visited another dentist who recommended only a standard cleaning, waterpik use, some minor cleaning under the gum line, and flossing. They also measured my gum tissue, finding only one area of 4, with the rest at 2-3. This was a stark contrast to Village Dental's recommendation.
This experience has prompted me to advise other Village Dental patients: if you have any doubts about their recommendations, absolutely seek a second opinion. I'm incredibly disappointed and concerned that they were prepared to perform and charge me $440 out-of-pocket for a service I didn't need. My experience was truly awful.
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