After posting my original review, VASA Fitness reached out, apologized for the experience, and agreed to refund both the extra charge and the return fee from the fraud dispute, which I appreciate. The gym facilities themselves are solid—modern equipment, amenities galore, and a good value...
Read MoreAfter posting my original review, VASA Fitness reached out, apologized for the experience, and agreed to refund both the extra charge and the return fee from the fraud dispute, which I appreciate. The gym facilities themselves are solid—modern equipment, amenities galore, and a good value overall. However, I still recommend that anyone joining take the time to carefully review the terms of service, especially regarding cancellations and potential fees, to avoid confusion. While my initial experience with customer service was frustrating and felt adversarial, I do want to acknowledge their effort to make things right after the fact. If you're proactive and informed, VASA can be a worthwhile option.
OP: "The gym equipment is modern, and the facilities are good for the price. However, the customer service, hidden fees, and attempts to squeeze their member for every last penny is disdainful. I attempted to cancel my membership no less then 3 times both in person, on the phone, and through the app before getting charged again the following month. I then went into the gym to dispute this charge and was told that it was a 30-day notice cancellation charge, which I said was fine. I was then again charged the following month and when I contacted their corporate customer line, they told me they couldn't refund me, that it was now cancelled, and that the charge was again for the 30-day cancellation notice. The person also said that if I filled the fraudulent charge as a fraud charge with my bank, which I have the right to do under the FCBA (Fair credit billing act), that they would take it to collections. This is not only rude, but illegal according to the Fair Debt Collection Practices Act (FDCPA), which says that any company must allow a customer to dispute a charge before sending it to collections. This company should be ashamed for how they treat their members, and anyone who is considering a gym in Utah, should try any number of other options, who provide transparent pricing, and fair and kind interactions with their customers. Absolutely disgraceful."
Wheelchair accessible entrance 
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