Underwhelming service with reception. I called last week to reschedule my physical, and they ended up rescheduling my gynecological visit.
When I called to reschedule the gynecological visit (since they moved it from a Friday afternoon to a Tuesday mid-day), they shared no specific details when...
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Underwhelming service with reception. I called last week to reschedule my physical, and they ended up rescheduling my gynecological visit.
When I called to reschedule the gynecological visit (since they moved it from a Friday afternoon to a Tuesday mid-day), they shared no specific details when confirming that it was rescheduled. They just say, "Okay you're all set." So I had to ask to make sure they rescheduled the correct appointment this time. The last thing I want to do is undermine someone at their job, but I don't want another hour of my time wasted showing up to the wrong appointment. What would be helpful is if they reiterated the appointment type, day, and time. There's no need for this level of miscommunication.