VA Outpatient Clinic Olympia CBOC

New location after closure of Chehalis CBOC. This clinic is easy to find, access, and exit. Primary care services are for eligible veterans. There is about a dozen providers and lab in the clinic. This clinic can be accessed from any building entrance, but is easier from the upper level parking lot. It is fully handicapped accessible. If you found this review to be helpful please consider adding a thumbs up. 👍

I am a veteran and happy with the service offered here. Unfortunately the only representing have are with Lacy American Legion Post 94 and I’ve been discriminated against by Rose Hodgeboom and her husband David Hodgeboom- they are racist and homophobic and the National American Legion HQ refuses to remove them.

Went for a blood draw the people behind the desk were super nice the only downside is they didn't have a current picture of the President and Vice President. 03/03/2025 I thought all federal government agencies were supposed to have those photos up for the public to see.

When this new operation replaced the excellent Chehalis facility everything concerning the healthcare of US military veterans went downhill. After learning that I would soon be required to switch to the new clinic, over the course of the next year I was notified via email that I had been assigned to not less than three different care teams and never actually saw any of them. Not one. Nor was I ever personally contacted by any of these medical personnel assigned to my so-called "care teams." You can infer the quality of personalized care this affords any of the veterans assigned to this clinic. Not only is this new office father away from my home, unlike the Chehalis location, it is impossible to initiate contact via the phone: you are now forced to go through a call center and join a queue of 50 to 60 other veterans all trying to accomplish the same thing. When attempting to schedule an appointment my calls were continuously disconnected. Each time I had to redial, get back in line and start the process all over again so frequently that I have given up using this method to make contact. Instead I tried sending a direct message asking to set up an appointment with my assigned doctor. I was told a scheduler would contact me to set up a video session. Two months later I was still waiting to be contacted. If you need medical attention and want to see an actual doctor in person this is not the place for you. The doctors here go out of their way to schedule video/phone appointments only and they only have four days each week to squeeze you in, as this country club is deserted of everyone but the nursing staff on Fridays. Since it's opening two years ago I have only been seen by one actual doctor for a brief visit. That meeting never did resolve my medical issue. If you have a procedure requiring an actual visit to the office, the doctors will assign as many of them to the overworked nursing staff as possible rather than burden themselves. If you require something more frequently associated with actual doctor/patient services you are better off seeking out an urgent care clinic, something the Olympia CBOC heartily advocates. The nursing staff here are the best I have ever seen. That they actually care about you as an individual, as a human being is evident in all that they do - and they do it all. As a US military veteran, I have been seen and treated by some of the best, most caring individuals you could ever hope to meet. But they don't populate the Olympia clinic. It is my personal opinion that the doctors here really don't care. They're simply indifferent about the men and women placed in their care: a fact they make no attempt to hide. It's just a job where they get away with providing the minimum effort and still collect a paycheck. If you want to actually be seen in person by a doctor in your lifetime, this is not the clinic for you. From the start, these people have consistently left me feeling like more of a burden than anything else. They could not be more impersonal if they tried and really know how to put the "outpatient" in CBOC. Lastly, shame on all the deceitful, spineless, submissives leaving their fraudulent five-star reviews here. UPDATE (18 Dec 2024): Been waiting weeks and weeks for a phone call appointment (I don't own a car and there is no mass transit near me) with my primary care NP to request a referral for any injured leg - the pain is excruciating at times. The call is scheduled for less than two hours from now and the clinic just called to cancel because the NP is sick. I must reschedule and live like this for at least another month - the soonest I can get another phone appointment is next year, Jan 15 2025. The clinic manager needs to be incarcerated for the way veterans are mistreated here.

I recently transferred from Silverdale to Olympia clinic. Sarah at the front desk helped me with that. Got my first appt set and nurse Vivian was great. Then had PA Pamala Wilkerson handle my initial intake. I was very impressed with her. She was very thorough and ordered all the labs and X-rays at American lake. Ordered my referrals. Great service with my team.

Once a vet gets past the outrageous screening procedure they may find themselves waiting on hold for hour.s. my doc needed labs. I arranged a ride to olympia(I was able to walk to the chehalis clinic. I arrived only to find the lab was closed. Accessibility at the new location is problematic for Veterans who, Like myself. Are shut in due to medical conditions. Life threatening failure, this clinic relocation. Reopen the chehalis clinic!

VA health care keeps getting better and better, largely due to the arrival of Dr Sands. Have appreciated all Doctors who have helped me at VA but, Dr Sands is on another level! The absolute BEST Dr I’ve ever seen, anywhere. Healthcare must be motivated by compassion, not profit. The compassion practiced by current VA Healthcare is exemplary. Please don’t sell out the Veterans of this country to Trump policy, attempting to privatize VA Healthcare for profit.

Not that the clinic itself has much control over the situation but ever since the VA closed the Chehalis CBOC, it has become near impossible to get an appointment. I've been trying to schedule one online for about a week now only to get and error message telling me to try again later. After waiting on hold I was finally able to talk to a scheduler only for them to tell me that I have a new Dr (again) and that they aren't scheduling appointments for the new provider yet and that they will call me whenever that happens. When the VA closed the chehalis clinic, those of us in the east end of Lewis county were promised that a mobile VA clinic would be out here regularly. I believe there has been one out here 1 time. Living out here, we were already more than an hour away from the clinic and now we have to drive even farther if we can even get an appointment at all. I can't help but feel that the VA has completely failed us. What's really ate up is because I don't currently have a VA doctor, I can't even request community care. I sure hope whatever is going on is nothing serious otherwise I'm most likely going to be SOL.