They cancelled my cavity filling that was scheduled 7 months out because I worked during their business hours and I was unable to confirm the appointment when they would call. They are the only doctors I have ever had that have cancelled an appointment due...
Read MoreThey cancelled my cavity filling that was scheduled 7 months out because I worked during their business hours and I was unable to confirm the appointment when they would call. They are the only doctors I have ever had that have cancelled an appointment due to lack of confirmation, despite my perfect attendance record for past appointments.
Allegedly, they also couldn’t find my active insurance, I’m guessing because they tried finding it from my old member ID number and only from that method. I received a new member ID number when I got my new insurance card at the start of the new year and they never had it in their system.
I don’t blame them for that. In fact, usually, I would excuse these issues outright, as it could be considered my fault that I didn’t update my number. The thing I take exception to, however, being that I used to work at one of their neighboring offices, is that I know for a fact that it’s very possible (and very easy) to find a member’s active insurance through different methods other than the insurance ID number. I am not surprised by the egregious oversight, as I found that my peers on the clerical side of things were often pretty incompetent.
Being that I didn’t want to wait an additional 7 months to have a cavity filled, I promptly found a new dentist who had decent reviews, accepted my insurance, and could get me in within 2 months.
I should also mention that I believe I was treated this way in part because I am currently on Medicaid (not by choice but because I don’t make enough money) and I know that as a practice, they try to appeal more to private insurance holders, since those companies tend to pay UPD more per procedure. My manager used to command the administrative staff to give Medicaid-holding patients a shorter leash when handling their appointments. I encourage all Medicaid patients to look elsewhere, or face being looked down at by the staff handling the care of your teeth.
Attached is part of the text conversation I had with their receptionist. After pointing out how frustrating it was to wait 7 months only for an appointment to be cancelled for arbitrary or erroneous reasons, they hinted at dismissal. Once I pointed out that this could be interpreted as abandonment of care, as they had already diagnosed me with a cavity, the receptionist quickly backtracked.
Unprofessional, uncaring, unwavering in their dated and inefficient methods. Folks, do yourselves a favor; look elsewhere.
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