I wanted to give the UMC West Wind Family Medicine a TON of credit for their due diligence that they performed for me today!!!It was in regards to me getting a new Dexcom CGM, and Tandem blood glucose monitor. UMC is not an Endocrinology specialist...
Read MoreI wanted to give the UMC West Wind Family Medicine a TON of credit for their due diligence that they performed for me today!!!It was in regards to me getting a new Dexcom CGM, and Tandem blood glucose monitor. UMC is not an Endocrinology specialist facility.However, Brian Caldwell, the nursing staff, really assisted me today in getting all of the required forms filled out appropriately so that I could acquire this new insulin pump and blood glucose monitoring meter.I was able to speak, face2face, with Brian a few times today. Brian was very respectful and was in tune with the time urgency that the forms I needed to get filled out and returned to the appropriate companies (Dexcom and Edgepark Medical Supplies-3rd party that provides Dexcom and Tandem supplies) ASAP. The reason, as noted, is because my deductible was met for the year. This is a prime opportunity for me to get this new enhanced CGM and blood glucose system, and West Wind's openness to help me today was OUTSTANDING!Brian, the nursing staff, and the close out personnel were very courteous, and respectful to me each time that I interacted with them!I am giving 5 Stars, because this could be a relatively unfamiliar territory (diabetes/endocrinology) that the clinic has to deal with for diabetics. Especially, Type 1 insulin dependent patients like myself. I have stuck with this facility through my college years, and the assistance continues to this very day. They helped me when I do not have an Endocrinologist in Lubbock for the time being.Cheers to UMC West Wind Family Medicine. Thanks for all the help today Brian Caldwell, and the nursing staff of UMC West Wind Family Medicine clinic!
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