I had concerns about seeing a doctor here after reading reviews, but my primary care doctor said one of the doctors has a good bedside manner. So my doctor referred me here five weeks ago. I hadn’t heard back from the office to make me...
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I had concerns about seeing a doctor here after reading reviews, but my primary care doctor said one of the doctors has a good bedside manner. So my doctor referred me here five weeks ago. I hadn’t heard back from the office to make me an appointment. I was giving it a little grace period of time, knowing that the St. John’s system had been dealing with a cyberattack and had been using paper charts, which made things move slower. Last week, I randomly got a text from the office saying I would be getting patient alerts. However, I still hadn’t gotten a call from the office to make an appointment. I tried calling once, but the line for making appointments wasn’t picked up in over 15 minutes of waiting on the line. I called again today and was told that they didn’t accept my insurance. I made a comment that they should have called me and let me know that so that I wouldn’t continue waiting for the appointment to be made and could try to find an alternative doctor for care. However, the lady did not care at all. I have a pressing concern and needed to get into a doctor in a timely manner. I had checks about coming here after reading the reviews and am believing that God protected me from coming here. Sometimes the doctors can be amazing at a place, but the way the office staff act and the way matters are administered can bring down the entire place. If you get referred to this place by a doctor and haven’t heard back to make an appointment, don’t wait long and be a pest so that you can be sure that you’re not waiting for no reason and can get the care you need.