The Little Clinic

I was fine with my visit, but I gave my insurance card, which clearly states a convenience care is a 15 dollar copay. I was charged 25, and when I questioned the amount, I was told they are considered a PCP, which they are not. She doubled down on that claim. I looked up Kroger little clinic on Google, and they are listed as a convenience care. I know it's only 10 dollars, but it's the principal. My son came in three weeks ago, and I asked him what he was charged...$25. it's like they are skimming or scamming or something. I am calling my insurance company on Monday to let them know. I didn't feel like confronting the lady further as I was obviously sick enough to come on a weekend instead of waiting to see my real PCP on Monday. Make sure you are familiar with your copay amounts, and go in knowing they are going to try to overcharge you.

Hi! I'm Isabel. Not "Ms. Isabelle". Just Isabel. My last name is Johannes. I'm the PCT at the The Little Clinic at Kroger on Main Street. I don't think that many folks/patients/family members (or 'boyfriends") know/understand how a walk-in clinic works. Maybe you've never needed to visit a Little Clinic; either way, i thought i would share some things about where i work. This isn't a review by Kroger. This isn't a review by The Little Clinic. It's just some really good-to-know information about The Little Clinic....and can pretty much apply to any walk-in clinic or doctor's office. Each Little Clinic is staffed daily by two employees: a Provider and a PCT (Patient Care Technician). There is no receptionist. I am a PCT; i help by checking in patients, checking insurance coverage, collecting copays, taking vitals and running tests on patients. I'm not at the front desk a lot as i'm usually getting the patient ready to see our Provider. That's why there is a kiosk next to the front desk. Your appointments can be made there, you can check in for your appointment, pay a bill, or schedule a vaccine appointment. You can even get an appointment to get your blood pressure taken for free! When you make your appointment online, you receive a message asking you to please check in 5 minutes BEFORE your appointment. This way, you can be checked in, pay any past due balances or copays and be ready to be seen. Each appointment is scheduled for 15 minutes. If you show up at 5/10 minutes past your appointment, you're 10/15 minutes late. If you are late and we have a full schedule, we move you down to the very next available time so you can be seen. We don't move your appointment to make your life miserable; we move your appointment so you can be seen and so that other patients will be seen at their on-time appointment time. It's not fair to other patients to be seen late because you are late to your appointment. I understand things happen and i promise you, we try our best to work everyone in, but sometimes, due to the sheer amount of patients we have, we can't. The Little Clinic also has a dedicated phone service/answering service. All calls go to this phone service; your phone call isn't answered at clinic level. The phones DO NOT ring in any of the exam rooms. So, say you were "running late" and called to let us know. This service will take your message, make a phone encounter to let us know. The Provider (not the PCT) receives EVERY phone encounter; so, if you left a message, the clinic will receive it. If you call to let us know you're late, the Provider WILL get the message. If we don't get a message, maybe you didn't make it clear that you needed us to know. I can't stress this enough, if you realize you are going to be late, then please, reschedule. We are open from 8:30am-7:30pm Monday-Friday and we are open 8:30am-5 pm on Saturday and 9:30am-4pm on Sunday. Leaving notes crumpled up on the desk like trash for us to find isn't helpful at all. In fact, those crumpled up notes usually end up in the trash because we are busy taking care of the next patient. Leaving reviews on Goggle are a great way to let people know how you were treated at an establishment; getting your family members (or your 'boyfriend') to leave a review when they weren't the patient to begin with is a bit pointless. We really do try to see everyone and to help everyone who comes in to see us. We understand that you don't feel well and probably would rather be anywhere else than with us. We do care. We do want to help. We do want to see you feel better. I promise you, none of us would work within the medical field if we didn't care about people. We care....and we care a lot. Please try to be understanding towards us and TALK to us instead of leaving notes crumpled on the desk or yelling on the phone. If you've taken the time to read all of this, thank you. Be well.

MS ISABELLE would get zero stars if i could give it but we can go with one since i’ve never had an issue before now with the little clinic. totally get i was late to me 1:00 pm appt. but i tried calling at 12:58 and 1 exactly because i went to the wrong place but i got a recording that said they were closed??? then when i got ahold of an appt. operator they told me to go in they should have no issue seeing me! i get there to have my stuff rescheduled for me with no conversation from anyone and absolutely nobody at the front desk. if you are on lunch, perfectly fine. DONT ALLOW PEOPLE TO SCHEDULE APPOINTMENTS PERIOD. ms. isabelle needs to lose the condescending tone voicemails and learn to listen to your consumers(who are sick might i add) instead of being a jerk because it’s your birthday… it’s a bad look. *** add on: MS ISABELLE HUNG UP ON MY FACE… perfect example of their customer service!!!! keep it up kroger and the little clinic!! looks super good!! lol

Waited for 45 minutes for a girl to tell me they go on lunch while I'm there. I explain I've been waiting since before that time, and the sign they have up says they go on lunch at 1:30, not 1, bit I've been waiting much longer than that anyways. I tell her the reasons I'm there, she says she'll ask her boss if it's okay. Her boss then tells me they "only do physicals for work, they don't do any of the testing I might need (I didn't need any tests?), it's not like normal physicals, it really is only for work purposes" really trying to just get rid of me. I waited for 45 minutes in the waiting room because the sign said that they took walk-ins, and my insurance isn't accepted anywhere else. I just wanted a physical.

1) Staff was fast, friendly, attentive, and prescribed the right medications. I’ve been a nurse for 15 years and have had terrible experiences with walk ins prescribing incorrect antibiotics over the years. Michaela was the NP and she was very sweet. Will definitely return here before going to any Care Now again. 2) EDIT: my subsequent visits to this clinic were terrible. The first—The NP misdiagnosed my son with a virus, when his symptoms were obvious for a worsening sinus infection which I tried to explain, and two days later he was hospitalized for the sinus infection that had spread behind his eye that nearly required surgery. The 2nd—they were the only clinic available when my other child had a spot on her leg we were worried could be an early abscess. The NP called it cellulitis (it wasn’t) and prescribed a cream. Even if it were cellulitis (which it wasn’t) this type of wound can’t be solved with a topical cream, it needed oral antibiotics which she declined to give. Another clinic that I won’t be returning to. Ugh.

Was a walk in this morning, the front desk nurse was great and very attentive, the nurse practitioner I saw was great as well and knowledgeable, would like to thank them both for a great experience when coming to their clinic this morning. So thank you for being caring and compassionate!

The nurse practitioners and PA’s at this clinic vary in knowledge and efficacy but the front desk staff is always sub-par, with the attitude and work ethic seen at your average fast food drive through (where they always get your order wrong). If they answer the phone at all (usually not) they’ll just direct you to the website as they are a revolving door of staffing and don’t know anything. Do yourself a favor and find a regular PCP you can go to instead of here.

I made my appointment at 11:40. I arrived at 11:45 and said hello to the lady at the desk and she ignored me. I was waiting and observed a patient leave the clinic doors at about 11:50. After about 10 mins the lady at the front desk called my name and said “you have to cancel your appointment because you were late.” I then asked her why because i Was only 5 minutes late and saw a different patient leave after I had got there, which had to mean that the doctor was busy at the time of my appointment anyway. She rolled her eyes at me and was not helpful or kind at all. I left and went to an urgent clinic.