Tried to make an appointment and was told that I am self pay now and have a bill for nearly $1,300 dating back to Feb 2020. I was told that none of my 8 appointments from Feb 2020 through November 2021 were covered by my...
Read MoreTried to make an appointment and was told that I am self pay now and have a bill for nearly $1,300 dating back to Feb 2020. I was told that none of my 8 appointments from Feb 2020 through November 2021 were covered by my insurance, yet I was not told until May 2022 that I had any balance or my insurance wasn’t accepted. I called my insurance company 5/19 who told me that none of those appointments were ever submitted to claims for over 2 years. When I called back to the doctor I was told by a receptionist the claims were submitted timely because she had dates next to the claims. My insurance told me to have the doctor ‘s office call them and they would explain that they never received any of the claims.
If 8 appointments were submitted and “not accepted by my insurance” why did nobody tell me that information for over 2 years until the outstanding charges were over $1,200?
The receptionist told me 5/19 that they did not accept my insurance, so why for 8 appointments over 2 years was my insurance card taken and scanned and nobody informed me of an outstanding bill or that my insurance wasn’t accepted? I was told that my 2/14/22 appointment would probably be covered. WHY IF IT’S THE SAME INSURANCE?!!! I was offered the rate for self pay. Why on earth would I do self pay if I have good insurance? Unacceptable on the billing and receptions behalf.
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