Soma Medical Group in Redondo Beach

I was impressed with this spa from the moment I walked in the door. I was greeted by the friendly staff and offered water as I filled out my paperwork. The front room is spacious and relaxing. After I finished the paperwork, Nancy led me to the laser room and we discussed the details of my back hair removal. She was clear and accurate about the procedure, informing me of what I should expect. She then prepped me for the laser treatment and was joined by Dr. Julieta Moran for the procedure. Both the Dr. and technician were patient and gentle, making the process as pleasant as possible. The equipment was state of the art, quelling any fears from hair removal horror stories I might have had. The whole procedure took less than 45 minutes, prep included. The Dr. gave me clear instructions on how to treat my back and how much hair loss to expect. The results so far have been better than expected - 50-60% reduction in just one session. I'm actually looking forward to my next laser session. I would highly recommend this Med Spa. They are professional and go overboard to make their patients comfortable.

When Mr. Davoudian was in charge of the clinic everything was better. Although the staff has always been poor and inexperienced. They never return calls, they don't answer the phone. I had tests in May and it is mid-August and I even received the call from NP Elizabeth for results. My incomplete results chart. 11 days ago they sent me new tests and I still haven't received anything...nor has my insured received anything from them. I'm going to change clinics.

Trust all the other bad reviews on here! I should have. I’m done with this medical practice. My husband and I scheduled physicals at the start of the year with Dr. Davoudian specifically, but after waiting over 90 minutes, we were placed in the same exam room as if we were being seen together—which was completely inappropriate. On top of that, we never even saw Dr. Davoudian; we were seen by an NP. While she was fine, I would have rescheduled if I’d known I wouldn’t see the doctor I requested. Then came the medication issues. A prescription requiring prior authorization turned into a nightmare. Back in April, I had to call daily for a week before the office finally contacted my insurance. Now, five months later, I’ve been without my medication for almost two weeks because the staff (specifically Blanca, who claims she’s handling it) has failed to follow through on renewing the prior authorization. Despite me and my pharmacy both reaching out as early as 8/29, nothing was done. Since 9/5, I’ve called every single day the office has been open, only to get excuses. I’ve now switching to a UCLA Health provider in hopes of receiving competent and professional care. Shame on Blanca and the rest of the staff for making communication and basic medical care such a frustrating, unprofessional experience. I’m lucky I have a PPO so I can choose another PCP. I know from all the time spent in their waiting room many of their patients have MediCal and may not have the option. Treat your patients better!

I received a bill for over $1000.00 going back from March 2023 to Jan 2025. I had Medi-Cal insurance and they neglected to bill (or CLAIM they didn’t) the insurance. Some dates on the bill I didn’t even have an appointment. If I knew they weren’t going to bill the insurance I would not have gone back after the first appointment!!

Horrible service, don't communicate and when you ask a question they act like your taking up their time. I actually witnessed an elderly man being denied a last minute consultation because they were "busy" and the man literally said all i want is adjustment on my depression medication - i need help. MENTAL HEALTH was not a good enough reason to help the man!!!

I have been coming here for the last five years, I hate to write this negative comments but I have no choice. This clinic is a disaster, their staff are very unfriendly and uneducated, to see a doctor and making doctor’s appointments is a nightmare. Almost 6 months ago I had a telephone appointment, I waited all day but no one called me. Dr Sohail Davodian has no time for his patients, he will not spend even 5 minutes with his patients and then leave. He will just refer to his own pharmacy to get prescription drugs. They don’t care about the patients and their needs, they just want to make money. I highly recommend avoiding this clinic.

I've been coming here for a very long time, so it pains me to write this review, especially during COVID. But even prior to the pandemic this office was struggling, and I would NOT recommend this location at the moment (or into the future) until Dr. Davoudian and his family work on the sort of staff they hire and how to balance the office workload. If you have an underlying medical condition and need things like bloodwork, referrals, medicine management, consistent visits, etc. this is not the place for you. The experience here can be draining and leave you feeling helpless. You have to advocate for yourself very hard here or have a personal relationship with the doctor to get base-line care, and even then you are at the mercy of whoever is at the front desk. Prior to this year I felt that this experience was largely due to the "normal" stresses on a primary care office that serves low-income people. This year, however, the combination of new staff and the stresses of COVID have caused a clusterf*ck. I have had experiences for the first time, at 31, where I have been spoken to like I was a child by someone at a medical office front desk to undermine what I was saying. I have had staff claim I'm not a patient there and argue with me about this without even checking my file (I have been at this practice over 13 years and so has my entire family). I have had staff repeatedly "transfer" or put me on "hold" then they hang up and shut down the main office line before lunch hours/closing time. I have had a nurse practitioner call me 5 hours late for my scheduled tele-appointment that was supposed to be with Dr. Davoudian where she proceeded to rush me through my list of needs then scold me on something she had no idea the context of. When I asked to speak to the doctor because she was being rude/making me uncomfortable, she refused to give me her name over and over in a taunting way then put me on hold. When Dr. Davoudian finally answered the phone and I let him know about her behavior, he immediately defended her and refused to listen to the feedback. There are many other examples. There also are constant issues with referrals, and it's often unclear whether the office forgot to submit them or the insurance companies are taking awhile - something the front desk takes advantage of. I completely understand some referrals take time (months), but it's unacceptable for staff to not do the proper follow up. The overall mentality here seems to be "don't worry, we have it handled" then they ignore the patients and try their best to go home before the issues bubble together later. You can feel the tension from this in the office due to how staff reacts. This leaves patients waiting months with no word or spending weeks trying to have a conversation with someone about their health, then being met with aggression/frustration or complete ambivalence. THIS IS NOT A RETAIL JOB WHERE YOU SHOW UP 9-5, BE SEMI-PRESENT, THEN GO HOME. People's lives are at stake and acting immature, unprofessional, bratty, or plain antagonistic to sick people just trying to get help is DISGUSTING. Most of the staff are not suited for the job because they have no care or concern for the patients, just making a paycheck (especially during the pandemic). The last person at this office I ever felt real care from was Rosa, and you could see how the office drained the life out of her. DR. DAVOUDIAN PLEASE LISTEN TO YOUR LONGEST STANDING PATIENTS & CONSIDER NEW MANAGEMENT. THE YOUNG WOMEN YOU HAVE STAFFED WILL LITERALLY COST YOU YOUR PRACTICE IN THE LONG RUN. LISTEN TO YOUR PATIENTS WHEN THEY GIVE YOU FEEDBACK/NAMES OF PEOPLE WHO ACT INNAPROPRIATELY OR DON'T DO THEIR JOB. I beg you, if not to help your own patients then do it to protect your pocket book.

Horrible customer service, the phone lines are always busy and if you get through they put you on hold for even longer time , had a phone appointment at 4:20 pm they never called me when I called them at 4: 35 they put me on hold till 5 and then a message that they are closed . No respect for the patients time.