I had a very disappointing experience at this establishment due to unprofessional and condescending behavior from the staff. I scheduled an appointment online for TempSure Firm to address cellulite. As a new client, I expected to have a consultation before receiving the treatment (standard practice...
Read MoreI had a very disappointing experience at this establishment due to unprofessional and condescending behavior from the staff. I scheduled an appointment online for TempSure Firm to address cellulite. As a new client, I expected to have a consultation before receiving the treatment (standard practice for most services), and something I’m familiar with as someone who has received various professional treatments over the years.
However, as soon as I walked in, the NP greeted me and immediately asked if I knew what the procedure was. While I had done some research beforehand, the purpose of an initial consultation is to provide professional guidance and education. Instead of taking me to a private room for the discussion, the NP kept me at the front desk, speaking openly in the lobby in front of the front desk staff. This made me feel extremely uncomfortable and judged by both the NP and the staff.
To make matters worse, the front desk staff joined in on the conversation, questioning me in a patronizing tone about whether I do strength training and claiming that this was the only solution to getting rid of my cellulite. For context, I am very physically active and I only wanted to see improvement in one small area. I mention this not to brag, but to point out that I am no stranger to exercise. As someone with a medical background, I also know that cellulite cannot be completely eliminated and can be influenced by factors such as hormones and genetics (not just a lack of strength training). I came in hoping to address these small areas, not to be shamed for having cellulite.
The patient education wasn’t necessarily incorrect, but the delivery was appalling. Sharing information in a public lobby and allowing the front desk staff to chime in was unprofessional and completely inappropriate.
While I may not have been an ideal candidate for the treatment I wanted, this experience showcased some of the worst patient care I have ever encountered. I wouldn’t even consider coming here for routine services like Botox or facial peels. From one healthcare professional to another, do better.
Wheelchair accessible entrance 
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