This is a second review I'm writing about the Redlands community hospital regarding the NICU, which was horrible last time, and my experience in surgery. I cannot believe the change that happened in this NICU in just a year's time! I had twins at 32...
Read MoreThis is a second review I'm writing about the Redlands community hospital regarding the NICU, which was horrible last time, and my experience in surgery. I cannot believe the change that happened in this NICU in just a year's time! I had twins at 32 weeks. First, I want to say, this was my first C-section out of 6 births, and I was terrified, to say the least. The nurses and OBGYN doing the surgery in the OR were pleasantly chatting and laughing (quietly--it wasn't obnoxious or anything, of course!), and it helped me relax A LOT. Loved the music the OBGYN had put on during prep. That helped as well. I really appreciated all who were there. They were wonderful!
The NICU team was amazing! Overall, it was an amazing experience, and I actually miss seeing and talking to the nurses there. I even felt a little grief at not being able to go back to see them! They worked really hard to make sure to keep us informed and explain everything that they were doing and why they were doing it, which meant we got to talk to the neonatologists more. It was very helpful for us for such a hard time, and we appreciate all their hard work and effort to make sure our babies were safe and doing well and that we felt comfortable about the care and also that we felt more involved--as involved as we could be. They were wonderful!
The only complaints I have is the younger nurses standing there to "supervise" me changing my babies' diapers as a mom who had five other kids at home. That needs to be taught--to make better judgments, because it made me nervous to even do any of my babies' care stuff. I didn't change any diapers for a while after that and wouldn't do anything with them. While hospitals have their policies, there needs to be room for common sense, lol. Not really sure how to say that better.
The other thing I would caution about is while it's the hospital's policy upon discharge to not allow the parents to take the baby unless they are already buckled into a car seat and won't allow the parent to carry the baby out, it's against the law. Had the NICU team not changed, we did have a lawyer available, and he informed us that the hospital's policy is unlawful, and they could end up with criminal charges for both false imprisonment and kidnapping for withholding a baby from its parents for wanting to carry THEIR child (note: NOT the hospital's child) out. That isn't the hospital's place, and I'm warning this, because they could get into significant legal trouble if they do this with the wrong person. Had we had the same trouble with the NICU team that we had over a year ago, I would have had no problem calling the lawyer, getting a judge to give an emergency order for the release of our infants to us, and then taking them to court. Hospitals need to be put in their place so that they understand the parents are the legal guardians of their babies whether they're afraid of being sued or not. People can sue for anything, but that doesn't give someone the right to take people's lawful rights as parents away. I hope the hospital heeds this warning. We were advised by a lawyer on this and had him on call the whole time because of our last experience.
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