It is with deep regret that I must submit this feedback; however, our loyalty as customers for over a decade necessitates informing others of our recent experience. Long but you'd be wise to read before this happens to you!
Due to a 100% disability requiring ongoing...
Read MoreIt is with deep regret that I must submit this feedback; however, our loyalty as customers for over a decade necessitates informing others of our recent experience. Long but you'd be wise to read before this happens to you!
Due to a 100% disability requiring ongoing medication, I refuse to disclosed my severe medical diagnosis and the necessity of my pain management and muscle relaxant prescriptions, which I have used for over a decade. This information is confidential and shared only with my physicians and my spouse. Similarly, my husband's medical information is private, although I can confirm he manages a full-time position in logistics for a kidney dialysis center, PRIORITIZING patient care despite a back fracture. His employment is essential given my disability status.
This leads me to the recent change in pharmacists at Publix, with the replacement of the highly regarded Ray, who transferred to a more convenient location. Her name is Amy. My husband picked up our scripts in December and was questioned as "why I have two muscle relaxers." She said she was filling "it as a courtesy this month" however she would need to speak to my doctor next month to which my husband said that would be perfectly fine.
In January, our physician forwarded our monthly prescription medications. Our non-controlled, non-narcotic prescriptions were filled. My husband, as is our usual practice, confirmed the pickup date, which was scheduled for the 18th (this was acceptable given it was only the 14th). He inquired about Amy's availability, as I wished to discuss the muscle relaxer prescription with her. She was unavailable but expected the following day. Our physician was fully apprised of the December issue and prepared to intervene if required. I contacted Amy the following day and ATTEMPTED to explain my medical condition and why there was the need for the two muscle relaxers. I informed her that my physician could discuss the matter with her if she preferred. Her response was curt; she declined to speak with him, stating that she had previously informed my husband that she filled the prescriptions as a courtesy. I suggested she fill only one prescription, but she refused to fill any, specifically stating she would not fill any narcotics or controlled substances, including my husband's. When I inquired about the reason for this action, citing our ten-plus years of consistent prescription fulfillment at Publix without incident, she cited her right to make a "professional decision." I questioned the basis for this decision, emphasizing our long-standing relationship with the same physician, our clean drug testing history, and our law-abiding status as 57-year-old citizens requiring these medications. She ultimately stated that we would need to find another pharmacy.
As of the 23rd, we have been unable to obtain our necessary prescriptions from any local pharmacy. This situation has resulted in significant pain and suffering beyond comprehension!
I have left two messages for Dan, the manager of all Florida Publix pharmacies, but have yet to receive a return call.
Publix Pharmacy's treatment of loyal customers, who have not warranted discriminatory practices, is unacceptable. We believe the pharmacist formed a prejudiced opinion of my husband and me, incorrectly thinking of us as drug addicts. This is deeply upsetting and inaccurate. The implication is profoundly hurtful. I'd give anything not to have become disabled and the events that caused the disability to have never happened so I could have continued working in the Human Service Field, but I wasn't given that choice! I wish Ray had stayed and Amy never ever stepped foot in that store! She has no business working with people!
Amy's conduct was completely unwarranted and unprofessional.
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