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If I could give 10 stars, I would.
My first visit did not go as planned because of an appointment error with their system, and I was turned away due to the confusion. That was frustrating, but what really impressed me was how the manager, Heather,...
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⭐️⭐️⭐️⭐️⭐️
If I could give 10 stars, I would.
My first visit did not go as planned because of an appointment error with their system, and I was turned away due to the confusion. That was frustrating, but what really impressed me was how the manager, Heather, handled it. She reached out to me directly, apologized, explained the situation, and invited me back at no cost to make it right. To me, how a business handles a mistake matters even more than when everything goes smoothly. (Which is why I kept that information in this review)
When I came back, the experience was wonderful. Heather, Becca, and Misty were welcoming, professional, and very kind. They did not make me feel uncomfortable about what happened before. The environment is relaxing, the massage chairs are absolutely amazing, and I left feeling refreshed and cared for.
I also want to thank Becca. It is usually very hard for anyone to get an IV started on me, but she got it on the first try. That almost never happens, and it made me so much more comfortable.
By the end of my appointment I already knew I would be signing up for a membership. This place is about 15 to 20 minutes from my home and also from my job, and it is worth the drive. I will be coming back regularly, not only for the health benefits but also because the team made me feel valued. Great team, great experience!