Edit: It's been less than 24 hours since I posted my original review and I feel it deserves an edit and another star. Debbie the office manager called me today. She extended a genuine apology and assured me I am important to their team. She...
Read MoreEdit: It's been less than 24 hours since I posted my original review and I feel it deserves an edit and another star. Debbie the office manager called me today. She extended a genuine apology and assured me I am important to their team. She didn’t make excuses for anything; she actually agreed with me and asked me what changes I think should be made. I really appreciate her call and might just stick around.
Original post: Dr. Stoddard was the only doctor accepting new patients in my area. First, let me say that he is very kind and thorough and seems like an excellent doctor. He took his time with me, was a great listener, and made me feel comfortable. His assistant (did not get her name) was the sweetest too. NPA Rob was also fantastic.
The OFFICE staff, however, are a different story. I can't speak for all of them because a couple of them are kind and attentive, but many others are very disorganized and have zero sense of urgency about the health of their patients.
In the few times I've gone in for appointments I've had issues with: my referrals not being sent out, my insurance information being recorded incorrectly, being referred to doctors that weren't accepting patients, my questions for the doctor not being delivered, not being informed of my test results, not being able to reach anyone at all by phone, not having my voice mails returned, and last but not least - my surgery clearance form being lost which almost resulted in missing my surgery, and nobody apologized for that by the way.
I have always been acknowledged by the person at the front desk, and whenever I've gone in with a problem (because I had to physically go in to the office to get any answers) someone there has always helped me; Tiffany helped me several times and I think she should be recognized for her great customer service, BUT why are so many things going wrong in the first place?? It seems very unprofessional. A patient should be able to feel rest assured they will be taken care of. Luckily, I'm not a timid elderly person who can't drive or speak up to people giving them the run around.
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