The San Bernardino medical group in Fontana, has by far has provided the worst service I have ever received. I had called in to make an appointment for my daughter, who at the time was feeling unwell due to something viral going around. She had...
Read MoreThe San Bernardino medical group in Fontana, has by far has provided the worst service I have ever received. I had called in to make an appointment for my daughter, who at the time was feeling unwell due to something viral going around. She had a high fever, bad cough and vomiting from the excessive coughing. While dealing with these symptoms she fainted and was unconscious for almost a full min which had us extremely worried. We wanted to rush her to the E.R but felt that since she was conscious now that it was best we make an appointment with a doctor. We wanted to be assured that this wasn't something more serious than it seemed. We called San Bernardino medical group only to be told they could not give us an appointment. We asked when would it be possible to see someone, as this was something we were very worried about and needed to see someone as soon as possible. We were told there wouldn't be anything available for two months. We asked if we could possibly speak with the doctor and were told she's too busy at the moment to take the call. We tried to ask if there was any possible way to be seen earlier than two months since by then it would serve no purpose since she was dealing with the symptoms as of now, we were transferred to customer relations and they rudely and bluntly said it was a two months wait and there is nothing that could be done about it. They did not make any kind of effort to ease my concern by offering to possibly find an opening, they had no mercy. As a parent this was very frustrating and upsetting because my child is suffering and even though I have done my best to have the best insurance I can't even see a doctor until after a two month wait. If I could give this place zero stars I would. I just hope that this review can prevent others from being treated this unfairly and rudely.
Wheelchair accessible entrance 
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