The hotel and spa are beautiful, the views are amazing and we really appreciated how family-friendly it was. It was great to stay somewhere welcoming with our baby—everyone was very kind, especially housekeeping and the front desk staff.
But unfortunately, our experience was tainted from the...
Read More
The hotel and spa are beautiful, the views are amazing and we really appreciated how family-friendly it was. It was great to stay somewhere welcoming with our baby—everyone was very kind, especially housekeeping and the front desk staff.
But unfortunately, our experience was tainted from the moment we arrived. The valet staff was incredibly rude. When I started loading my own bags onto a cart, they looked down on us, made us feel completely unwelcome, and then walked away.
On the day we checked out, my husband went to ask for a luggage cart so we could bring our bags to the parking lot (which is not close). The valet staff told him we couldn’t use the carts unless we had valet service. So he started carrying all the bags himself. When he called the front desk to clarify, they said that wasn’t true and sent a cart—along with the same valet guy who told us no earlier, and of course, he came with an attitude.
Another big issue: this hotel is not inclusive when it comes to food. There were almost no vegan options. In 2025, this just feels out of touch and unwelcoming to certain people like ma and my family. It was especially tough because we were traveling with a toddler who is also vegan. French fries aren’t a real meal. The room service menu didn’t have a single vegan item, and only a couple restaurants had anything suitable.
We won’t be coming back, which is a shame, because the rest of the experience had potential.