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About

Northern Nevada HOPES is a comprehensive Medical Clinic and Community Health Centre located at 580 W 5th St, Reno, NV 89503. Our team of experienced Counselors, Internists, and Nurse Practitioners provide high-quality, patient-centered care to individuals and families in Northern Nevada. We offer a wide range of medical services, including primary care, mental health services, and specialty care. Our mission is to provide accessible, compassionate, and comprehensive healthcare to our community. We accept most major insurance plans and offer sliding-scale fees for those who are uninsured or underinsured. At Northern Nevada HOPES, we are dedicated to improving the health and well-being of our patients and our community.

Northern Nevada HOPES Review Summary

The summary was generated by AI, based on reviews.

Pros

Northern Nevada HOPES has received praise for its compassionate and non-judgmental staff, who provide personalized care and attention to patients. The clinic's facility is modern and clean, with comfortable waiting areas and private exam rooms. Many patients have reported positive experiences with the clinic's sliding fee scale, which makes healthcare more accessible to underserved populations. Additionally, Northern Nevada HOPES offers a wide range of services, including primary care, dental care, and behavioral health services, making it a one-stop-shop for patients' healthcare needs.

Cons

Some patients have reported long wait times and difficulty getting appointments with certain providers. A few reviewers have also mentioned that the clinic's phone system can be frustrating to navigate, leading to long hold times and disconnections. Additionally, some patients have reported that the clinic's billing process can be confusing, leading to unexpected charges or errors.

Review Rating Chart

Healthgrades: 4.5/5

Zocdoc: 4.4/5

Google Reviews: 4.3/5

Yelp: 4.2/5

Facebook Reviews: 4.5/5

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Momzz Forever Young
Momzz Forever Young -Google user
7 months ago
Im so blessed 🙏 to be a Hopes patient and "Hope Springs graduate 2022",,,and all staff and employees,,,,I most likely would not be here to continue my journey,,,for giving my dog "Keika"(R I P 1-23-2023) and I a tiny home and off the streets,,be with...Read More
Michelle 2001
Michelle 2001 -Google user
2 years ago
Visit was pleasant. They are a nonprofit, which means they don't have very much availability, but if you call at 8am and you get to speak with a customer care representative you will have your information taken as a new patient and then you'll be...Read More
Erik Hanhy
Erik Hanhy -Google user
3 days ago
I scheduled a Preventive wellness appointment at Northern Nevada HOPES, my yearly checkup. I went to the appointment and was astonished that the little girl asked for a $25 co-pay. I told her I was here for preventive services and she said yes PCP $25...Read More
Janice Hernandez
Janice Hernandez -Google user
a month ago
I’m a first mom that just had a baby who was born with a real genetic disorder. I was shocked when my doctor at Northern Nevada hopes decided it would be a good idea to tell me the things that were being said behind my...Read More
Adam Visiting
Adam Visiting -Google user
5 days ago
This place is a joke. The scheduling and checking desk staff and leadership are so disorganized. Seems like it has only gotten worse, you would think that it may be time to replace leadership and get stronger ones who can actually have an positive impact...Read More
Amelia Suhayda
Amelia Suhayda -Google user
2 months ago
I’ve had pneumonia for three weeks and have spent time in the ICU. I went to see my GP at Hopes and she ordered a chest x-ray. I waited over a week for someone to tell me that the Pneumonia was still active and have...Read More
Francisco Angulo
Francisco Angulo -Google user
3 months ago
I’ve been going here for years, starting to consider different options due to phone operators always being rude, not helpful, giving out misinformation and always speaking with an attitude for no reason. Seems like they are always in a rush and don’t care to speak...Read More
Steven Kieffer
Steven Kieffer -Google user
4 months ago
Tried to attend a program was told the wrong time and location by staff when I called. The staff told me the correct location and time to show up for the program. Had to wait a week to attend the next class. Showed up on...Read More
Earl
Earl -Google user
6 months ago
Excellent service. They put patients at a priority and treat them well. They also consider the well being of staff and make sure the staff are also taken care of. I've been a patient for over 10 years and love it. They do a lot...Read More
Alex
Alex -Google user
7 months ago
I see Dr. Owens at hope's clinic. He is one of the most caring and attentive doctors I've had in my 41 years. He doesn't discriminate and doesn't talk down to you. The front desk is helpful but always very busy. It's clear they're operating...Read More
Evelyn Hoskins
Evelyn Hoskins -Google user
5 months ago
Let me preface this by saying the Clinic is great and always has been. This review is only about the Pharmacy. I've been getting my meds filled here for almost 10 years now, and I'm sad to say it has become worse and worse to the...Read More
James Matthews
James Matthews -Google user
a month ago
I just don’t know about this place. I have been ha problems with personnel approaching me and discussing me personal information that’s shared with them, likely literally patient to physician information, then it led to stalking and spying. … More
Scott Cresta
Scott Cresta -Google user
7 months ago
Hopes is a great facility. My primary care doctor is the best I’ve ever had. Her assistant is on top of things and truly cares. The clinic is an all-around clinic. My doctors there my x-rays are there my lab is there my labs are...Read More
Chris
Chris -Google user
8 months ago
The doctors and staff have always been great, extremely friendly and compassionate. They definitely show that they care especially if you do your side of things. … More
mar sie
mar sie -Google user
5 months ago
called to make an appt with a therapist. got transferred to make a new patient appt. nothing available til november. but the kicker was that to be seen here i have to switch my primary care dr to someone at their site! bizarre.
Rita Williams
Rita Williams -Google user
7 months ago
My husband died and everything I was going through, I found out my health insurance was also canceled. 55 and no insurance for the first time terrified me. I was informed of HOPES and made an appointment. They provided mammograms, … More
Leslie Tucker
Leslie Tucker -Google user
7 months ago
My primary care doctor is great! I'm 64 and she ordered every test under the sun just to make sure absolutely nothing is wrong with me. I love the lab tech also. All in all NN Hope's is great.
Mary Franklin
Mary Franklin -Google user
7 months ago
I absolutely love love hopes everyone is so nice and awesome. It really does make it easier because I don't like going to the Doctor and when they are nice it's ten times better. The pharmacy sucks I hate it. They are rude ,they don't...Read More
L Robards
L Robards -Google user
a month ago
Although it was several years ago, I am still traumatized by this place( my child as well) and the absolutely horrible experience we had here. My son, who was 11 at the time needed a therapist referral and this clinic was recommended to us …...Read More
Lisa Story
Lisa Story -Google user
7 months ago
I moved to California about 9 months ago to live with my brother to safeguard my recovery and reunite with my family. It's going great! I do miss Reno and Hopes. I lived at Hopes Springs and went to Northern Nevada Hopes for medical, mental...Read More
James Matthews
James Matthews -Google user
a month ago
I just don’t know about this place. I have been ha problems with personnel approaching me and discussing me personal information that’s shared with them, likely literally patient to physician information, then it led to stalking and spying. Yesterday Two plain clothed females from the...Read More
Scott Cresta
Scott Cresta -Google user
7 months ago
Hopes is a great facility. My primary care doctor is the best I’ve ever had. Her assistant is on top of things and truly cares. The clinic is an all-around clinic. My doctors there my x-rays are there my lab is there my labs are...Read More
Chris
Chris -Google user
8 months ago
The doctors and staff have always been great, extremely friendly and compassionate. They definitely show that they care especially if you do your side of things. The line at the pharmacy can get long but the employees work through it and moves relatively fast. HOPES is a...Read More
Rita Williams
Rita Williams -Google user
7 months ago
My husband died and everything I was going through, I found out my health insurance was also canceled. 55 and no insurance for the first time terrified me. I was informed of HOPES and made an appointment. They provided mammograms, gynecology services and blood tests....Read More
L Robards
L Robards -Google user
a month ago
Although it was several years ago, I am still traumatized by this place( my child as well) and the absolutely horrible experience we had here. My son, who was 11 at the time needed a therapist referral and this clinic was recommended to us by...Read More
Lisa Story
Lisa Story -Google user
7 months ago
I moved to California about 9 months ago to live with my brother to safeguard my recovery and reunite with my family. It's going great! I do miss Reno and Hopes. I lived at Hopes Springs and went to Northern Nevada Hopes for medical, mental...Read More

Features

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom

Amenities

check icon Restroom

Planning

check icon Accepts new patients
check icon Appointments recommended

Payments

check icon Offers free or low-cost care based on individual circumstances