Wife and I were having issues with our previous dentist. They were not in our insurance company network. Bills/cost were not making sense.
We contacted Aetna insurance, ask for a list of network providers, & then did LOTS OF RESEARCH. Reviews for North Star were outstanding....
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Wife and I were having issues with our previous dentist. They were not in our insurance company network. Bills/cost were not making sense.
We contacted Aetna insurance, ask for a list of network providers, & then did LOTS OF RESEARCH. Reviews for North Star were outstanding. They seemed to have the perfect balance ratio for staff to dentist.
Now to the review. I called staff explaining my situation. I needed a cavity fixed & 2 crowns replaced. They had a cancellation that day & ask would I like to come in. GREAT! Only hour till that appointment time, so I got ready quickly. Staff processed me in, I answered all the questions, insurance cards, paperwork, then seated to see doctor. Staff were very friendly & informative.
Dentist came in reviewed my x-rays, confirmed the cavity & worn crowns. He was very professional in his evaluation. He explained the steps we needed to take, would work with insurance getting pre-approval same day, & have me scheduled at the earliest available appointment.
Being retired my schedule was open, so they were able to get me in within a week.
Great customer service, very understanding team, looking forward to future dental care with this great team.