If you value good service, DO NOT COME HERE!
So I get there on time but I must wait 30 minutes to be taken in because, as the receptionist told me, they are triple-booked for all time slots—RED FLAG 1
I get taken back by Freddy, the...
Read MoreIf you value good service, DO NOT COME HERE!
So I get there on time but I must wait 30 minutes to be taken in because, as the receptionist told me, they are triple-booked for all time slots—RED FLAG 1
I get taken back by Freddy, the person taking my initial symptom-information, and he’s asking me whether I’m having trouble breathing, to which I respond, yes, I have pulmonary hypertension and I am visiting the doctor to get an approval for a thoracentesis as my file states. The person had no idea what a thoracentesis was—RED FLAG 2. If you go to a mechanic who specializes transmissions, and his assistant has no idea that a transmission needs transmission fluid, RUN! In addition, this person speaks so loud that you could hear him from the waiting room discussing your private medical details since the office he works from shares a wall with the waiting room.
They place me in a room so I can wait for the doctor, and a medical student is sent in. At the moment, I had no idea who she was or what her qualifications were, but she has all my medical info so I play along. She starts asking basic questions about my condition, the medications in taking, and then says that she’d like to run some tests before the nurse practitioner comes in. So I take a closer look at her name tag, and it says Chapman university. I ask who she is and why she wants to poke and prod at me. She says she’s learning and that it will help her—RED FLAG 3. I got mad but remained calm. I said I want to see the doctor so I can get my day going. It had over an hour by that time.
The student goes and gets the nurse practitioner, some huge fat guy, who’s making judgements about my breathing, stating that I look fine, to which I asked, have you seen me walk or have you listened to my breathing? He seemed to become irritated and attempted to listen to my breathing. I’m wearing several layers of clothing including a jacket, and the jerk places the stethoscope over my jacket and asks me to breathe deeply—RED FLAG 4. I play along, hoping that he’ll just sign off on the approval for me to get my procedure done, but he says, your breathing sounds fine. I ask about signing off on my approval for my procedure, to which he replied that based on how my breathing sounded, it would be unlikely. Before I started cursing, I got up and left.
IF YOU VALUE QUALITY SERVICE, AND IF YOU VALUE YOUR HEALTH, DO NOT GO TO THIS OFFICE!!
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