I visited for the first time with my child for some entertainment, but I had an unfortunate experience with the gentleman at the front. He was very rude, condescending, and dismissive, with an aggressive tone. Not worth it, especially since you work with children.
Feedback to...
Read MoreI visited for the first time with my child for some entertainment, but I had an unfortunate experience with the gentleman at the front. He was very rude, condescending, and dismissive, with an aggressive tone. Not worth it, especially since you work with children.
Feedback to owner response:
I understand that you were in the middle of a class, but it’s not acceptable that your class structure results in unwelcoming service when people enter to inquire. Customer service is crucial, regardless of someone’s knowledge level. You should ensure that everyone feels greeted and valued.
My negative review is not about the class itself as I was willing to return, but both my friend and I were unimpressed with your behavior. You missed an opportunity to gain additional business due to your lack of welcoming and engaging customer service.
Teaching a class does not justify being short with someone who is asking questions. You should implement a policy to handle inquiries during class sessions more effectively. Your tone was uncalled for and needs to be addressed
Wheelchair accessible entrance 
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