This review isn't about the masseuses or the front office staff, this review is about the managers of Massage Envy Las Fuentes, whose poor customer service and inaction are making me rethink my membership here.
2 weeks ago, I went in for my massage only to...
Read MoreThis review isn't about the masseuses or the front office staff, this review is about the managers of Massage Envy Las Fuentes, whose poor customer service and inaction are making me rethink my membership here.
2 weeks ago, I went in for my massage only to be told it was RESCHEDULED at another time because manager Candice moved my appointment without warning or notification. This isn't the first time it's happened, and every time I tried to reach out to a manager to get this rectified, nobody calls back, nobody ever comes in. You never actually physically see a manager, because they do not live here, they live in San Antonio apparently.
This is very disappointing, when things need to be taken care of, there's never a manager around, and they never call back. Here I am 2 weeks later, and still no apology and still no call back from Melissa nor Candice.
I've been a Massage Envy customer for MANY years, and it's really making me rethink my membership and getting all my credits back in cash.
It's a shame because the masseuses that work there are WONDERFUL, I would give them 5 stars if I could, but the management at this location is nonexistent, and they'll never call you back to try to make things right after THEY THEMSELVES messed up. Those mismanaged mistakes will cost you your own money.
I no longer recommend Massage Envy to my co-workers or friends because of the managers. I hope Melissa and Candice are happy with themselves and the mess they have made at this location.
Wheelchair accessible entrance 
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