I had a very disappointing experience with this orthodontic office. After my initial consultation (for Invisalign), I took some time to decide whether or not to proceed with treatment. When I called back with questions regarding payment options, I felt dismissed and treated as if...
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I had a very disappointing experience with this orthodontic office. After my initial consultation (for Invisalign), I took some time to decide whether or not to proceed with treatment. When I called back with questions regarding payment options, I felt dismissed and treated as if I were asking unreasonable questions.
The following day, after getting all the necessary information, I confirmed that I was ready to proceed with the treatment and make my down payment. However, the next day, I was told by the receptionist that they would not continue with my case. I was left stunned and confused, especially as no real explanation was provided. The receptionist simply asked where to send my records, and when I called back to inquire about the reason, I was met with a lack of transparency and professionalism.
The doctor then called the following day but gave the same answer, despite providing a full explanation. Still, no real reason was given for why they were unable to help with my case. Ultimately, I was left with no clear reason for their decision, which was incredibly frustrating. At the doctor's level, I would have expected better communication and respect for my time and investment. I would not recommend this practice to anyone and sincerely hope that others do not have to experience such poor treatment.