After about 25 years of getting my dental work through Legacy Dental, I have no hesitation to say I will soon be switching to another office. I have never had a negative experience until my child had to get braces. Kristin has been his orthodontic...
Read MoreAfter about 25 years of getting my dental work through Legacy Dental, I have no hesitation to say I will soon be switching to another office. I have never had a negative experience until my child had to get braces. Kristin has been his orthodontic assistant the entire time, and to say she’s passive aggressive to both me and my CHILD is an understatement. The very first time he got his brackets glued on, he was educated on what’s ok and not ok to eat. He is extremely careful with his food choices, clearing everything with me first. The first month follow up, he had SEVEN brackets that had come unglued. I had my braces done here with Brandee 20 years ago, and NEVER had any issues with losing brackets, even when my food choices bordered on questionable.
After that second appointment where he had his SEVEN brackets reglued, he broke another one off within 4 hours of it being applied, on a piece of soft bread. I’m sorry, Kristin, but that is a reflection of your shoddy work. Every single time thereafter he has had at least one bracket become unglued. And you know what? I can excuse the shoddy workmanship if it weren’t for how you treat him after the fact. Essentially calling him a liar when he says he’s following the food rules, AND reprimanding me for his less than desirable hygiene with his braces. He was NINE years old when they were applied (for reference, I was 14 when mine were placed). So pressure a 9 year old into having braces put on and then treat us like trash when he doesn’t have the emotional maturity to keep the brushing immaculate. Wonderful.
Also, what kind of a witch makes fun of a child for his rubber band color choices? Yikes. Stop taking care of children, please, you clearly have no patience for them, or your superiority complex is just getting in the way. The minute these braces are off, we’re taking our business to somewhere less snooty.
Extremely disappointed in what you’ve let your office become. There was a time when I recommended legacy to everyone. No more.
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