For a recent milestone birthday, I treated myself to a French manicure at Kaizen Nail Bar in Seminole, FL. The day before I went to the salon I called to check the pricing and was told a French manicure was $30 and a gel manicure...
Read MoreFor a recent milestone birthday, I treated myself to a French manicure at Kaizen Nail Bar in Seminole, FL. The day before I went to the salon I called to check the pricing and was told a French manicure was $30 and a gel manicure was $50.
Prior to having the nail technician begin my manicure, I verified the price and was told a French manicure is $35 and a gel manicure is $50. Several years ago I had a bad experience removing the polish from a gel manicure, so I opted for the regular French manicure even though I wasn't happy that they quoted me one price on the phone and raised it by $5 when I was seated in the salon.
Two days after the manicure the tips began flaking off, and by the third day the clear polish fell off. I returned to the salon and asked for the manager. The woman at the front desk came around and I explained the sitation. She said that when I was there the day of my manicure she cautioned me that the regular polish wouldn't more than three days and I declined a gel manicure for $40 which would last for several weeks. This is totally NOT accurate. I was told a gel French manicure was $50. Because I was already splurging, I couldn't justify a $50 manicure (of course this was excluding a tip).
When I questioned the discrepancy between prices quoted on the phone vs in salon (day of manicure), I was told they never would have quoted these prices. Again, today, the supposed manager, told me in her five years answering the phone she has never made a mistake. Rather than make things right today, she said she'll be there next I come in. I let her know there won't be a next time.
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