Dr. Lucas may be a decent neurologist, but I’m done waiting to find out. Let me tell you about my experience and why you may want to schedule elsewhere. When I arrived at his office for my first appointment in July 2020, during...
Read MoreDr. Lucas may be a decent neurologist, but I’m done waiting to find out. Let me tell you about my experience and why you may want to schedule elsewhere. When I arrived at his office for my first appointment in July 2020, during the COVID pandemic, I was shocked and dismayed that the scheduling practices had not taken COVID into account at all. They had scheduled too many appointments for the same time of day and there we sat in his tiny reception area, shoulder to shoulder. I was about to leave right then and there. No office should be scheduling people to arrive en masse for appointments if they cannot seat you a minimum of 6 feet apart. My daughter urged me to stay because she didn’t want to delay a diagnosis any longer than we had to. I stayed. We met him and liked him - a lot. I was hopeful that his plan to order a prolonged EEG would provide answers. The office was supposed to order the test and get back to me. When I hadn’t heard anything in 3 days, I called and left a message. No one called me back. I waited two weeks and called and left another message. Still no one called me back. I finally called and made a virtual appointment with him so that I could tell him how negligent his staff was being. I finally had that virtual appointment on September 15th. I had spent the entire day prior in the ER, after probably having suffered another seizure. I was scared and concerned that it had been almost 7 weeks of waiting for this test and I hadn’t even been scheduled yet. He indicated that they were having difficulty getting my insurance to cover the prolonged EEG and suggested that he call down to MUSC and see if I could be seen there. Now, after waiting another THIRTEEN DAYS, his office just called to relay the exact information we discussed during our appointment on September 15th. There has been no movement at all! My first appointment with him was on July 30th. It is now September 28th. I still have no answers. I don’t feel like Dr. Lucas or his staff care about their patients. What is happening to me is frightening. I should feel as if my healthcare team shares my sense of urgency in finding a diagnosis. I will not be returning and urge you to seek help elsewhere.
UPDATE done 10/6/2020 - I received a letter dated September 17th from my insurance company approving the prolonged EEG. Out of curiosity I contacted them to see when they initially received a request for these services. They received it on September 16th!!!! REMINDER - he told me that he would order it in JULY - He further told me they were going "round and round" with my insurance company about covering it - LIES! ALL LIES! If you care about your health or your loved ones health, find another neurologist NOW! It may be that his staff is the problem and they didn't do their jobs, but you really don't want to take that chance, do you?
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