Jefferson Dental & Orthodontics - Carrollton Dentist in Carrollton

After tons of research in the Carrollton /Farmers Branch area, I finally went with Jefferson Dental for my troubles - and I am so glad that I did. Staff was super friendly and helpful, clean and professional environment, and the entire process was structured and not too stressful. I called ahead to clarify my case and provide more context; for my appointment, they ended up checking for my general oral health, deep cleaning, and defining the situation for wisdom teeth and orthodontia. Everyone explained things very well and provided comforting recommendations and referrals. Payment process was organized and made sense (great discounts!) Dr. Collins and company were excellent and I am looking forward to future appointments!! Highly recommend 👍

Called on Monday to see if they can see me right away because I was hurting and they fit me in their tight schedule that same day. Where other places (3) I called couldn’t see me till Friday. Very friendly and professional. They explain to me everything that has to be done. Keep up the friendly culture it good a long way with customers!!

Please do not go to this dental provider. They need to be shut down. They commit insurance fraud, by lying your insurance will not cover a service and go behind your back after you have paid out of pocket to submit a claim with your insurance. They are very fraudulent with the dealings, with overcharging your insurance. They all lack customer service skills, from the front desk to the manager, they will leave you in the room for over 30 minutes with no explanation and no regard of your time, no sense of caring as long as they get their money. Just do not waste your time with them, now I’m having to wait weeks to get my insurance refunded and even get a reimbursement. Safe yourself the trouble

Been coming to this location consistently for about 2 years now. Only because I've invested 5K in Orthodontia, which is about complete (Thank God). They have not gotten any better. General dentistry isn't any better also. They are slow as Christmas, always complaining amongst themselves about their personal lives and never fail to leave you sitting alone for 30 minute increments without explanation. Even with no other patients to service. THE TURNOVER RATE IS INSANE. We never see the same provider twice and don't get me started on the techs. They cut my daughter's gums and had my child bleeding and in pain for hours. I think they may be taking interns for free work. I would only recommend this place to my enemy. Go somewhere else. Zero stars.

This office is so great. My First appointment Had taken a very long time and I was very frustrated. However once I expressed my feelings to the front office, they were so diligent in helping me. I was also very nervous because I do not have insurance and I knew my extremely painful tooth needed to come out and it was going to be very expensive. However, the women at the front and also the financial woman Helped me feel way more safe and comfortable. They led me through the payment plan process and they were so nice and accommodating. I even had to leave to put money on my debit Card because I could not pay in cash , But the woman at the front Reassured me over and over that I could get my stuff together and come back in to get it done. I never once felt uncomfortable because they were so understanding. If I had to refer anyone to an office, it would be Jefferson dental in Carrollton! They have an amazing front office staff!!!

Have been told many times from two different locations that I would get a call back by the front desk administrator. They sound so promising but yet never call you back. By this time you have to start over on your inquiry and get told that they will call you back and NEVER do. There is no follow up guidelines apparently. I am leaving a review in hopes that it will get seen and a change to the follow up process will be implemented. This has happened more than 5 times, literally and that is absolutely ridiculous. I understand forgetting but more than 5 times, administration is just lying at this point. Fix it!

I use to goto the berry st. Office. And for a few years I was treated wonderful. Fernando was manager at the time. Him and the regional manager went above and beyond. To fix things for me like billing I didn't owe. Making sure all my approvals for dentist went through. Unfortunately the new manager at the berry st. Office made things very difficult and I kept waiting for like 3 months for approval of crowns. And it was denied like 3 times. Anytime I would call and talk to manager at the berry st. Office she was very rude to me over the phone. Like somehow it was my fault and didn't care. Needless to say I stumbled into Jefferson dental at the beach street location. And to my surprise Fernando was actually working there. I was so happy to see him. He told me he can get me in with no hassles. He called in just one day and talked to my insurance company and Got me approved for my crowns. He even got a reference number that same day. I miss the dentist and workers at the berry office very much. But won't go there anymore with the rude manager there. Special thanks to Fernando at the beach street office and his regional manager for taking care of me. And there prompt service, and for being so kind and understanding. Fernando deserves a raise for putting his customers first.

Dr Hebert & Staff I had a great experience with my Dr she was so wonderful she listened to my concerns and very much Happy with my braces they look so great. She helps me achieved a beautiful smile and I am so grateful of her 🥰🥰🥰 I am going to miss her but I am so happy that my journey getting my teeth fixed as ended now I can smile big 😍

I just left the dentist office n a lil pain but I feel great. Let tell you a lil about my experience.Im in my late 40's and this was the first time ever in my life going to a dentist ever!! My first time experience was wonderful.I was … More

Deshaun was very patient and polite, did perfect on the cleaning and will definitely be choosing Jefferson Dental as my dentistry. Walked me through everything and was again very polite! Fillings were great, everyone was super kind and understanding and I can't wait to be back!

Beware of this service. Upfront they will tell you are fully covered and then slam you with a bill when you least expect it. Very dissatisfied and disappointed. It’s illegal to provide wrong information and I hope you pay for it dearly some day. Shame on you for cheating and coning your customers!

I do not enjoy the dentist! What I will say is that Dr MiMi, Hygienist Deshaun, and Assistant Louis were amazing! Everyone in this clinic was pleasant, helpful, knowledgeable and respectful. I’ve used Jefferson Dental for my family’s dental care for years (multiple locations) this location is by far the best! Thank you guys!

Too much back and forth with appointments. The communication is not fluid with everyone and no one is one the same page. I confirmed the same appointment three times and somehow it still got canceled upon showing up. They insisted they had to “work us in” since there was no confirmation. Come to find out they were calling the wrong number this whole time. I’m not sure how when I’ve used the same number multiple times and using their texting functionality.

Before I write this lengthy post I want to preface that I've been coming to Jefferson Dental since 2021. I started at the Carrollton office and I should've run when my insurance covered 0% of the braces and I was asked to get a Care Credit card to cover my $4,000+ braces. Fast Forward a year, I moved to Fort Worth and attended the Gran Plaza location & they told me that the Carrollton office had not responded to their requests for my dental records despite several assistants from the GP location consistently reaching out to the Carrollton office. I then had to do my examinations and x-rays again in GP as if I were a new patient because they were not being sent over. Throughout this process, I'm never given an update on how much longer I will have the braces on until I ask. Mind you at this point I've had my braces on for 2 years. I get told I need an implant consultation but my teeth are straight so that is the last step I need. A few things I wanted to add- I went in to do a dental cleaning and paid a certain amount at the end of my visit, but then I received a letter in the mail saying I owed $575 but with no itemized list. So I don't even know what they're asking me to pay. Also, I visited a location in North Richland Hills once for a consultation, and the male orthodontist there was extremely rude and disrespectful to his dental assistants. I did not want to work with him after seeing the way he talked to these ladies. He was bragging about himself when giving me a consultation and also, he tried to make me pay for a whole other braces treatment due to his discernment. 4,000 additional dollars to the initial 4,000 I already put on Care Credit. +2-3 more years of braces. They asked me to take out another Care Credit. My time was wasted and I left. Back to my intended story, I moved back to the Carrollton area so I thought, "I can go to my old dentist's office and finish the rest of the braces process there as well as the implant consultation." Fast forward to today, I go into the Carrollton office. I arrive at 4:25 for my 4:30 appointment. I told them my situation and they asked me to take a seat. As I'm scrolling on my phone I am attentively waiting for my name to be called with no luck. I notice that everyone who goes in after me has gone to see the doctor before me. Before I realize it, I am alone in the waiting room with one other person. I move to a seat where I am more visible to the women at the front desk. At this time, they were dealing with a woman who was upset they told her she missed her 15-minute grade period. The woman claimed she came in on time, but the front desk was helping someone else so by the time she was assisted the grace period was over. It was not the woman's fault. Promptly after they help her, I get told, "We just want to confirm what you're in for." I immediately went to the front desk and asked them if they had forgotten about me. They tell me yes. I told them that I had been waiting for AN HOUR. I live an hour away -with traffic- due to it now being 5:30. What I failed to mention is that I took TIME OFF WORK to get there for them to forget about me. They tell me the excuse "We're new but we'll get you in quickly." At this point I'm visibly upset; this is a time I cannot get back. Also, despite them being new - if that is true- I wrote my name down on the sheet that they follow and spoke to both of the women present. I take a seat and I'm so mad I cannot think of waiting any longer nor being with my mouth open for this consultation when I'm extremely upset. I got up went to the front told them to cancel my appointment and walked out. I have given this dentist's office so many chances that I am officially done with them. I do not even care for the consultation anymore I want these braces off immediately. When I get my braces removed I am no longer going to have them as a dentist/orthadontist and look elsewhere. I suggest you look elsewhere also.

Wish I would've brought my kids sooner... I have a 15yr old and a 7yr old, and the staff here at Jefferson Dental in Carrollton TX has made their experience a great one. Dr. Veerji, De'shaun, Luis, Clarissa and Ms. Keona are the most WONDERFUL team I've had the pleasure of meeting and having my children be under their care was amazing. They were all so informative, they took their time to explain things, I usually ask a lot of questions and more than once lol the team made things very easy to understand. They made my children and I feel very comfortable.... we've been to 3 different dental clinics and it's safe to say, we're not going anywhere else after today.

I just left the dentist office n a lil pain but I feel great. Let tell you a lil about my experience.Im in my late 40's and this was the first time ever in my life going to a dentist ever!! My first time experience was wonderful.I was greeted by what I call a family and I felt like I was just one of there relatives.They took such good care with me and understood that it wasy first time and yet it felt so comfortable.We laughter and they told me exactly what was going to happen for my first time experience.My assistant was ms.Esther she was greatttttt!!!DR.verrji The Biggest Thanks for making this process so easy and fun even tho I know it was a serious situation.Thank you to the management team ms.Alma n associates. I'm still trying to gather everything in my mind n I went for a deep clean and they caught other things that was on that would have affected my health all together.I just wanted to Thank you Thank You I'm So So So very grateful Thank you for all the hard work you guys do . Can't wait to c u Friday! I recommend this dental office for all first time experience and just overall dental checkup please please plygo see him I promise you that you'll feel just like me Part of the family 😍😍😍😍😍😍

If I could give it 0 stars I would. Terrible customer service Terrible wait time with no explanation Terrible service Possibility of infection Insurance fraudsters Rude workers Terrible orthodontist, if you want to get your braces and want to see a doctor regularly do not do this place. Once they changed to this new dentist they started canceling my appointments, saying they are only open for ortho once a month I would only recommend this place to my worst enemy!!!! DO NOT GO HERE IT IS NOT WORTH IT

I’ve had a great experience at Jefferson Dental and Orthodontics. Dr. Hebert and Dr.Veerji as well as the assistants Yareli and Jennifer and the TC Keona and Alma were professional, friendly, and always take the time to explain everything. My treatment has been smooth, and I’m always seeing amazing results! Thanks to my hygienist De’shaun for always having my smile looking good. I highly recommend this practice for anyone looking for top-notch orthodontic care.