I have had ongoing problems with this physician’s office. They are disorganized and clearly do not care about a patient’s well-being. Getting refills and referrals taken care of is next to impossible without multiple calls, multiple errors and outright lies by the staff.
Dr. Leoni farms...
Read MoreI have had ongoing problems with this physician’s office. They are disorganized and clearly do not care about a patient’s well-being. Getting refills and referrals taken care of is next to impossible without multiple calls, multiple errors and outright lies by the staff.
Dr. Leoni farms out refilling prescriptions to a physician’s assistant who checks in once a week to refill meds and you are unable to actually talk to her. Over a 4 month period, I had multiple prescriptions for myself and family that each took multiple calls to get filled correctly.
The clerical staff and nursing assistant would actually lie about the status or whether another staff was even present. If you ask to speak with Dr. Leoni’s assistant, they tell you she is unavailable, that she isn’t present present in the facility.
The same was true for referrals. The referrals person would say that she made referrals and after checking with that doctor, They had not heard from her. Or the referral was done incorrectly. This happened numerous times.
His medical assistant is equally difficult to work with. She forgets to do things and lies about having gotten them done. It is easy to check with other doctors offices, pharmacies and other staff about such things especially if you are required to call several times per week over a several week period of time about medical issues that just don’t get done. Not occasional incidents but ongoing and repetitive for all of the above.
At one point I called the office repeatedly over a three day period about needing a particular medication refilled that I could not run out of. The front staff finally put me through to the medical assistant at the end of the day (10 minutes to 5 pm) when I ran out. She assured me that the physician’s assistant would definitely fill it with in an hour. It was not filled and I ended up needing to call the MD emergency line.
This 4 month period of time was incredibly stressful as I could not depend on anyone in the office.
I’m not sure why this office receives such high ratings. Perhaps if you do not require medication or referrals to outside doctors or intervention with insurance companies. Dr. Leoni is nice enough but there are other physicians in town that are equally nice BUT HAVE AN ORGANIZED AND cCOMPETENT STAFF. Perhaps they are overworked and understaffed. However, I strongly advise against using this medical practice. It is poorly run.
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