Worst company I've ever dealt with. Went in looking for a hot tub. Found a Jacuzzi 2 person that I liked but the guy said I could save money if I got the Platinum Spas which he claimed was made by the same company. When...
Read MoreWorst company I've ever dealt with. Went in looking for a hot tub. Found a Jacuzzi 2 person that I liked but the guy said I could save money if I got the Platinum Spas which he claimed was made by the same company. When they came to install it the kid broke 2 of the sides because he used a Milwaukee impact instead of hand tools. I called Irish Springs and they said they would send someone to look at it. They came out 3 times to "repair it" before deciding that the sides needed replaced. After several weeks they came out to replace all 4 sides and broke them again. By this time my pop up speakers weren't working either. I spoke to someone claiming to be the owner who said they would order new sides as well as speakers to make it right. I mentioned the I had bought it 8 months ago and it's still not correct and that my warranty was going to expire in 4 months.. I asked if I could pay the difference and get the one I originally wanted and he said no that they will make it right even if the warranty expires. That was April of 25 and it is now October 25 and the warranty has expired and they have yet to get the hot tub fixed. Not even a phone call from them. If I could give less than 1 star I would. Save yourself the headaches and DO NOT BUY FROM THEM!
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