My husband's doctor, who is with this practice, seems to be good although very traditional. The problem is the office system. You cannot reach a doctor who will help you after hours, even with a prescription for pain in the case of a...
Read MoreMy husband's doctor, who is with this practice, seems to be good although very traditional. The problem is the office system. You cannot reach a doctor who will help you after hours, even with a prescription for pain in the case of a repeating kidney stone that usually passes. Doctor on call was very abrupt and said to go to the emergency room--during COVID.
Recently, we started receiving bills from 5 years ago. We have always paid any bill we received, and the office staff admitted that they had had trouble with this billing provider. The doctor, after 8 phone calls from me with staff, finally "forgave" that old amount "reluctantly." I questioned the word "reluctantly" when we had not been billed for these services (due to another error in billing). That's when the billing representative hung up on me. Sigh. I know we need to be respectful in these crazy staffing times, but clients/patients deserve respect as well.
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